Sears Home Services Complaint
Reviewed by
Broken GE Profile Washer - GE Profile Washer
I am deeply disappointed with Sears. I spoke with a supervisor a few minutes ago and Sears refuses to refund the service call fee I paid, one which I received absolutely nothing in return. In short, I am paying for the laziness and incompetence of Sears technicians who are obviously not trained to do their jobs adequately. It's very disappointing that Sears does not stand behind their service and has no regard toward the satisfaction of its customers.
To put this matter into a perspective that anyone with some business sense can understand, consider the following please:
Over the past few years I have literally spent thousands of dollars at Sears. Nearly every appliance in my house is from Sears: 2 refrigerators, a freezer, washer, dryer, 2 lawnmowers including a tractor, several power tools and equipment, shop tools, even a chainsaw. To say I am or was a loyal customer is beyond question. Now with Sear's refusal to stand behind their repair service and poor customer service on top of that, they will loose a loyal customer and therefore loose thousands of dollars in sales in the future. All of this because of a refusal to refund what amounts to just a drop in the bucket. If this is Sear's business model, good luck in warding off bankruptcy in the future.
Without the simple courtesy of a refund for services not provided, Sears will never again get another penny from me!
Robert
To put this matter into a perspective that anyone with some business sense can understand, consider the following please:
Over the past few years I have literally spent thousands of dollars at Sears. Nearly every appliance in my house is from Sears: 2 refrigerators, a freezer, washer, dryer, 2 lawnmowers including a tractor, several power tools and equipment, shop tools, even a chainsaw. To say I am or was a loyal customer is beyond question. Now with Sear's refusal to stand behind their repair service and poor customer service on top of that, they will loose a loyal customer and therefore loose thousands of dollars in sales in the future. All of this because of a refusal to refund what amounts to just a drop in the bucket. If this is Sear's business model, good luck in warding off bankruptcy in the future.
Without the simple courtesy of a refund for services not provided, Sears will never again get another penny from me!
Robert
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Review Rating: 1 out of 5
Reviewed By: robert61
Company: Sears Home Services
Product: GE Profile Washer
Date Added: 9 years ago
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