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sears home services Support Ticket - doesnt deliver

sears home services Support Ticket

doesnt deliver

Created By: lauraagh's Picture lauraagh Last Reply: cmerc15's Picture cmerc15
Priority Level: [Emergency] Status: [Open]
Created: 7 years ago Last Updated: 6 years ago
Department: General Replies: 2

Wouldn't deliver my dryer as promised, bumped me back 1-2wks because I tried to discuss the issue w a human, and now are holding a charge on my credit card until 7-10days are up preventing me from purchasing a dryer from someone who will deliver asap. I am a single mom, work 45min from home, have a 3yr old and 5yr old w special needs. I need a company with compassion not machines.


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Ticket Replies

SearsCares says: (7 years ago)
To lauraagh,

I apologize for the frustration caused by the delivery issues surrounding the purchase of your dryer from Sears. I understand that you've cancelled your order but we would still like to help you resolve this issue and make things right. My name is James and I am part of the Social Media Support Escalations team at Sears and we value your business. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the dryer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (lauraagh) for reference to your issue and we do look forward to talking to you soon.

Thank you,
James H.
Social Media Moderator
Sears Social Media Support

cmerc15 says: (6 years ago)
Associate brought to my attention that a order that was rung up for a customer SC#044001467537 for installer pick up that the warehouse # she used for intaller to pick up is wrong. She put in #8920 which is in Kentucky and she should of put in #8720. I tryed to cancel the order to rering it, but the POS System is not allowing the cancellation. Please advise. In the meantime, the customer is on hold.

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