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sears home services Support Ticket - Poor unprofessional service

sears home services Support Ticket

Poor unprofessional service - Trane Air Conditioner

Created By: smokingmad's Picture smokingmad Last Reply: smokingmad's Picture smokingmad
Priority Level: [High] Status: [Open]
Created: 7 years ago Last Updated: 7 years ago
Department: General Replies: 0
Product: Trane Air Conditioner

Poor service, customer lost time from work to meet repair timeline only to have no-show. Had to wait almost 3-months and unit still not repaired. First technician displayed very poor customer service with don't care attitude and reported to dispatch, "no problem found ", causing service request to be dropped from repair system.


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