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sears home services Support Ticket - Furnace repair extortion

sears home services Support Ticket

Furnace repair extortion

Created By: apatel64's Picture apatel64 Last Reply: apatel64's Picture apatel64
Priority Level: [Medium] Status: [Open]
Created: 3 years ago Last Updated: 3 years ago
Department: General Replies: 0

Our heating broke down a few days before Christmas, I was having trouble getting an engineer to come but Sears had an appointment. The Engineer came the next day, he identified the problem as the inducer motor and said the part was $1300 so it would be around $1500 with labor. He tried to get me to pay $1400 for an appointment 2 weeks later. I declined as it seemed high and was a long wait. When he left I googled the part - it was around $200. Either he made a mistake or he was trying to con me. I've since had it fixed for $400 including Labor (& didn't wait 2 weeks!). I've complained to Sears but they just said that he came out and won't acknowledge that the price to fix it was extortionate, 255% over the going rate. This is not home service, this is someone coming into your home and trying to con your money out of you. The customer service lady was not sympathetic and just put the phone down on me. I do not want them to be allowed to con other people, what if I had paid $1,500 for a $400 job.


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