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sears home services Complaint - kitchenaid oven repair - Sears Repair Service
sears home services Complaint

sears home services Complaint


kitchenaid oven repair - Sears Repair Service

My oven had uneven heat distribution, so we called Sears home services since they claim to be knowledgeable in Kitchenaid repair. The technician arrived, said we needed a new motherboard, ordered it, charged me $400 for part and labor, then said a real repairman would have to come out in 10 days to fix it. When second person came, he asked us if we knew where the repair part went since he wasn't familiar with Kitchenaid stoves. He couldn't fix it so scheduled another repairman to come a week later. That person said the part wasn't needed and could find nothing wrong with the oven. He said we would receive a credit refund for the part ($399) in 10 days. After 10 days with no refund, we called the Sears business office who said they had no record of our transaction. After being transferred 4 times to people who barely spoke English, we got a supervisor who said she found it and would issue a refund in another 10 business days. A few minutes later, I got an email from them saying I would get the refund in 21-28 business days. I doubt that I will ever get a refund. I will never use this company again.

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