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sears home services Complaint - horrible scheduling
sears home services Complaint

sears home services Complaint

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horrible scheduling


I have a Sears extended warranty service for almost every appliance in my home. My Kenmore washing machine was over filling and flooding so scheduled a repair service (order #000822840578030). They were supposed to be at my home between 10:00 am & 2:00 pm. They didn't come and didn't call. I tried to use the "real time tracking" they send a link for in the scheduling email, but all it does is say they are coming between 10:00 and 2:00. Finally at 3:00 the tech called to say he would be there in the next 30 min. At almost 5:00 he called again and said he couldn't find my address. He was on a different street. My address is clearly posted on my house, at the mailbox & also on a solar address sign in my yard. I stayed on the phone and gave him directions and he still drove passed my house 3 different times before getting here and it was 5:00pm I lost an entire day. A 4 hour window should be sufficient for a tech. Also when I scheduled the appointment I was told it would be a Sears technician not an A & E, but it was an A & E tech.


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