Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
sears home services Complaint - horrible scheduling
sears home services Complaint

sears home services Complaint


horrible scheduling

I have a Sears extended warranty service for almost every appliance in my home. My Kenmore washing machine was over filling and flooding so scheduled a repair service (order #000822840578030). They were supposed to be at my home between 10:00 am & 2:00 pm. They didn't come and didn't call. I tried to use the "real time tracking" they send a link for in the scheduling email, but all it does is say they are coming between 10:00 and 2:00. Finally at 3:00 the tech called to say he would be there in the next 30 min. At almost 5:00 he called again and said he couldn't find my address. He was on a different street. My address is clearly posted on my house, at the mailbox & also on a solar address sign in my yard. I stayed on the phone and gave him directions and he still drove passed my house 3 different times before getting here and it was 5:00pm I lost an entire day. A 4 hour window should be sufficient for a tech. Also when I scheduled the appointment I was told it would be a Sears technician not an A & E, but it was an A & E tech.

Share This Review:


Is this your Business? Claim Your Business Free and reply to this customer


Post a reply for this review COMMENT
WRITE to sears home services
SUBMIT a ticket
for sears home services
WATCH videos
for sears home services
More sears home services Reviews and Complaints MORE reviews and complaints
for sears home services


Company was claimed GREAT NEWS, this company has Partnered with MeasuredUp and uses it to answer you!
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation



login with Facebook and share your reviews

More sears home services reviews

Similar reviews



Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
The MeasuredUp Team