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sears home services Complaint - bad furnace - Carrier Furnace
sears home services Complaint

sears home services Complaint


bad furnace - Carrier Furnace

I brought a Carrier furnace from Sears in 2004. Since then I had 3 evacuation motors installed, one under warranty, the others is costing me between $200-500.00 everytime they come out. Shouldn't Carrier replace this furnace?
It's a lemon.

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elstewart13 says: (8 years ago)
So, was this resolved? Enquiring minds need to know!

SearsCares says: (9 years ago)
Dear Cynthia1,
My name is Marcus and I am part of the Sears Social Media Support Team, and I am very concerned about what I have read here, pertaining to your experience with your Carrier Furnace and Sears Repair Service. I want to apologize about your unsatisfactory customer experience with the appliance. I do understand that the furnace was covered under a warranty; I would like the opportunity to reach out and speak with you about what has been done to the furnace up until this point, so that we can assist you further. Please allow us to make sure you as customer is taken care of. Please know Sears does value you as a customer and we want your experiences with Sears to be pleasant. We would like the opportunity to help and keep you a satisfied customer. Sears Social Media Support Team is the single point of contact for all escalated concerns which means we step into the situation and handle it from start to finish with one Case Manager. At your convenience, please contact my office at smsupport@searshc.com so you don’t have to continue to be impacted by this. In the email, please provide a contact phone number and we will call you directly. Also, in your email please provide the screen name (cynthia1) for reference to your issue and we do look forward to talking to you soon.

Thank you,
Marcus C.
Sears Social Media Support Team

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