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sears home services Complaint - Sears treadmill repair service - Horizon Treadmill
sears home services Complaint

sears home services Complaint


Sears treadmill repair service - Horizon Treadmill

I had a technician (called via the 800 number 1-800-424-2047) come out to diagnose a treadmill problem on January 30, 2014. The diagnosis was a motor controller board was bad and it needed a rear roller. I was informed by the technician that I had 60 days to decide if I wanted to have the treadmill repaired that the $96.00 would be deducted from the total cost of the repair. I called back the service center on March 5, 2014. I requested the same technician so as to avoid any hassles. I was informed that it was 80% likely that it would be the same technician.

I was also informed that the technician would be "fully loaded" and ready to do the repair on March 11, 2014. First of all the technician was NOT the same technician as was initially here. I was informed that there was going to be a $96 fee for the service call and that the technician did NOT have the parts.

What was the $96 for? Why is it that I was told the $96 was going to be knocked off when it wasn't?

Why did the technician show up today (with no parts) when the treadmill had already been diagnosed?

WORST repair experience EVER. Not only will I be writing my review here but I will be filing a complaint with the BBB and I will NEVER use this repair service again. I will also be going out of my way to discourage anyone from using this repair service

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