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sears home services Complaint - Sears home repair-dryer repair beware! - Sears home service
sears home services Complaint

sears home services Complaint


Sears home repair-dryer repair beware! - Sears home service

Please save yourself the hassle. I thought with the name Sears, they would be reliable and competent. They are the complete opposite. Our dryer wasn't drying the loads completely, so the first service guy came out and said there was a problem with the flame. So, 2 weeks later the parts were delivered and another service guy came out. He took the entire dryer apart and "worked" on it for about 2 hours only to tell me that the parts that were ordered were wrong. He told me he had to order the new parts which would take another 2 weeks. In the meantime, the dryer is now rattling from something he did improperly. I called their customer service (which is NOT in the usa) and basically got nowhere with them. We paid $200 for the service warranty and now were are stuck with them.

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SearsCares says: (6 years ago)
Jav1223, I'm sorry for any inconvenience and frustration you’ve encountered with your dryer. My name is Dianne and I’m with the Sears Cares Social Media Support team and we would like to help. We would like to have one of our dedicated case managers contact you in order to ensure proper resolution to your issue and an end to your frustration. Please send the following information – contact #, screen name (Jav1223) and the phone # used at time of purchase to smadvisor@searshc.com. Again, we apologize and we hope to speak with you soon.

Thank you,

Dianne D.
Social Media Moderator
Sears Social Media Support

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