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sears home services Complaint - Sears Washing Machine repair - Sears Repair Service
sears home services Complaint

sears home services Complaint


Sears Washing Machine repair - Sears Repair Service

Our Kenmore washing machine was malfuncitoning so I called Sears. The first time the repair person came it could not be fixed because of a part. Waited 5 days because of a part and the weekend. The next visit was an installation of the part and a successful diagnositic test without clothes. The machine did not run with clothes. The next appointment was 1 week away. Spent hours on hold waiting to talk to managers. Extremely frustrating.

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SearsCares says: (5 years ago)
Dear mariannemcd,

We’re sorry for any inconvenience and frustrations you’ve encountered while waiting to speak to a manager. My name is Edwin and I’m with the Sears Cares Social Media Support team. If further assistance is needed, we would like to have one of our dedicated case managers contact you in order to ensure proper resolution to your issue and put an end to your frustration. Please send the following information – contact #, screen name (mariannemcd) and the phone # used at time of purchase to smadvisor@searshc.com. Again, we apologize and we hope to speak with you soon.

Thank you,
Edwin C.
Social Media Moderator
Sears Social Media Support

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