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sears home services Complaint - Sears Sucks
sears home services Complaint

sears home services Complaint

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Sears Sucks


My washer broke down after 3 yrs, (under warranty) Sears came out and said it needed to be rebuilt. The tech ordered the parts to be delivered to my house and rescheduled a repair appointment for two weeks. The parts came, but on the day the tech was supposed to be here, he never showed up, never called, nothing. I called three times and was told each time "he's coming" Finally, when it was obvious he was not coming, I called to reschedule and was told, "you have to call us tomorrow"

Growing up, Sears was a company and name my parents trusted, apparently that is no longer true.


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Comments


vmelen says: (4 years ago)
 0
I'm currently fighting a ongoing battle with uneven load errors which started almost immediately after purchase 4yrs ago. Most internal parts already replaced so now 2 service calls into same repeat problem the only answer is a $300 computer board. Service dept reps -no help. Our 30 year history of appliance purchases through Sears for our personal home, 3 rentals and both mothers has come to an unpleasant and sudden end!

Vicki M. - Cape Coral, Fl
vlmelen@msn.com



vmelen says: (4 years ago)
 0
I'm currently fighting a ongoing battle with uneven load errors which started almost immediately after purchase 4yrs ago. Most internal parts already replaced so now 2 service calls into same repeat problem the only answer is a $300 computer board. Service dept reps -no help. Our 30 year history of appliance purchases through Sears for our personal home, 3 rentals and both mothers has come to an unpleasant and sudden end!

Vicki M. - Cape Coral, Fl
vlmelen@msn.com



SearsCares says: (7 years ago)
 0
Dear jctreke,

I want to apologize for the poor service you have received while trying to have your washer repaired. From your post I can see that this has been a source of great frustration for you and we would like to assist. Sears prides itself on making sure our valued customers are satisfied with our services and it appears we have not met that goal here.
My name is Laura with the Sears Cares Escalations team and we are a single point of contact for escalated concerns. Please contact my office via email at smsupport@searshc.com so that we may address your washer repair in a timely manner. In the email, please provide a contact phone number and the phone number the washer was serviced under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (jctreke) you used to post on this site, for reference to your issue. We do look forward to talking to you soon.

If any other viewers of this thread need assistance with this or any other Sears’ related issue we want to hear from you as well. Please do email us at smsupport@searshc.com with your contact information and a brief description of the situation and we will be glad to assist you.

Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support






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