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sears home services Complaint - Sears HVAC - HVAC system
sears home services Complaint

sears home services Complaint


Sears HVAC - HVAC system

First, filed a claim and they gave me the information to set up an appointment. I made the appointment and then the day before they called and canceled and wanted to know if I needed to reschedule (pretty sure HVAC doesn't fix itself so stupid question). I get a referral from a friend for a tech that does free estimates so he comes out the same day. He's not part of Sears in network so I get the information for him so he can be after he evaluated my problem. After he tells me the magnitude of the problem I call Sears and tell them my claim is in more depth and the representative on the phone, Mercel?, is rude and very unfriendly. She starts telling me it's not covered so I pull the policy and read it to her and then she gets quiet...tells me she's reading the policy and it's not covered. I told her I had the policy in front of me so it makes no sense for he policy they sent me to say it is covered and for her to say it's not. After 20 minutes of reading and re-reading, this horrible customer service rep finally gave me a claim number and the number to an HVAC company so they could come out and service this. From the way this rep talked to me, I can only imagine the resistance I'm going to get when their tech tells them they have to replace and repair all of it. This warranty is starting to really look like a rip off

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