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sears home services Complaint - Sears Fridge Repair - Kenmore
sears home services Complaint

sears home services Complaint


Sears Fridge Repair - Kenmore

Perhaps this might be an avenue of communication through which Sears can respond appropriately. I have a refrigerator that has been a doorstop in the kitchen for a month. Three service call appointments and continued mess ups from Sears and disregard for their customer, and we are still without a working fridge. We lost all of our food, 2.5 days of work thus far, and have incurred incredible expenses by being forced to eat out instead of having healthy food in the house. No one, despite the number of attempts to escalate, seems to care that Sears sold a defective product and can not repair it in a timely manner. The $50 GC sent via email isn't a drop in the bucket compared to the expenses we have been forced to incur. At this point Sears could have easily stood behind their product and shipped a brand new one and dealt with the issues with the one in my house on the back end, BUT not one single person seems to understand or want to fix the issue or the horrible customer service. Not only do I NEVER want to but another Sears appliance, but I am to the point I could just throw in the towel, buy from someone else and drop the klunker off outside the local Sears store with a nice description of what their customers can expect when the spend $2K on an appliance.

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