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sears home services Complaint - Sears Broken Washing Machine - GE Profile Washer
sears home services Complaint

sears home services Complaint

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Sears Broken Washing Machine - GE Profile Washer


I am extremely disappointed with Sears Home Repair services! I am demanding a full refund of the money I spent on my service call.

On April 6 we had a service call concerning our GE washer, purchased from Sears.
The service tech misdiagnosed the problem and gave an estimate of over $750 for the repair which I naturally refused. I had an independent service repair service come out and confirm that the problem was a broken mount on the inner basket and that it was covered 100% by warranty. He could not do the job since he was not GE certified.

I called you guys back and had another appointment set up to get the part numbers and get the warranty repair work done. On the day of the appointment "Mark" called and was extremely rude and unprofessional with my wife, he had her in tears. He also said he would not come to the house without receiving an additional service call payment. I complained to Sears and had to reschedule the appointment for which there was to never be a repeat charge. That appointment was on April 20th 2015.
The service tech which did come out was supposed to open up the back of the washer and get the parts numbers needed to order the warranty parts. He refused to do anything more than look at the machine while running and tell my wife that there was no problem, he even told her that the only thing she could do would be to video record the washer the next time it made the noise and that he would not open up the machine until he heard the noise.

To make this short, the repairs were done by GE themselves. Their tech came out, confirmed the inner basket mount was broken by observing that the basket was completely loose and moving back and forth - he never had to open the machine to determine that! He ordered the parts and came back and had the repairs done in 90 minutes.

What I've seen from the two Sears technicians is that they are both lazy and incompetent!

Sears needs to do the right thing here and refund the money I spent on the first service call since they accomplished absolutely nothing!!!!

Robert


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