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sears home services Complaint - SEARS GARAGE DOOR - garage door opener
sears home services Complaint

sears home services Complaint

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SEARS GARAGE DOOR - garage door opener


JOE FROM SEARS WAS A TOTAL DISAPPOINTMENT AS WAS SEARS $75 GUARANTEE "REPAIRED" OUR GARAGE DOOR OPENER WAS REPLACED WITH A REFURBISHED OPENER - NO GUARANTEE (UNDERSTOOD) - BUT THE FACT THAT AFTER TWO DAYS IT STOPPED WORKING AND WE NEEDED TO HAVE JOE COME BACK TO REPAIR ONCE AGAIN WAS A MAJOR HEADACHE. WE UNDERSTOOD THAT THE OPENER WAS NOT GUARANTEED BUT JOE GAVE US THE RUN AROUND THE DAY HE WAS TO SHOW AND TOLD ME THAT HIS WIFE SAID "THEY SIGNED SAYING THEY UNDERSTOOD THERE WAS NOT GUARANTEE WHY ARE WE GOING BACK?" REALLY UPSET ME. JOE THEN TALKED TO MY HUSBAND AND SAID HE WOULD REALLY TRY HARD TO MAKE IT TO OUR HOUSE TO TAKE CARE OF REPAIR BUT WAS NOT SURE IF HE WOULD BE ABLE TO DO TO WEATHER. THE WEATHER WAS BAD AND IT WOULD NOT HAVE BEEN A BIG DEAL, BUT JOE NEVER CALLED BACK LIKE HE SAID HE WOULD TO LET US KNOW HE WOULD NOT BE ABLE TO MAKE THE CALL. WE NEVER HEARD BACK FROM JOE. WE STILL HAVE NOT RESOLVED THIS ISSUE WITH SEARS AND ARE VERY DISAPPOINTED WITH BEING GIVEN THE RUN AROUND. WE WILL NOT BE USING SEARS FOR A NEW GARAGE DOOR OPENER INSTALL BUT WE ARE LOOKING TO GET THE $75 REFUND FOR THE SERVICE THAT DID NOT RESOLVE THE ISSUE IN THE FIRST PLACE.


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