Sears  Home Services Complaint

Sears Home Services Complaint

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RIDING MOWER REPAIR - SEARS RIDING MOWER REPAIR SEARS HOME SERVICE


MY NAME IS BARRY POINDEXTER SR. ON TUESDAY AUG 4,2015 SEARS HOME SERVICE REPAIR CAME TO MY RESIDENT TO REPAIR MY SEARS CRAFTSMAN RIDING MOWER. THEY REPLACED CAM KIT, DECK BELT, PTO LEVER, AND PUT NEW BATTERY IN. ON SATURDAY AUG.8.2015 I USED THE MOWER TO CUT MY GRASS. AFTER CUTTING THE GRASS I ATTEMPTED TO START THE MOWER AND WHEN I DID IT MADE A POPPING SOUND LIKE SOMETHING BROKE. AFTER THE SERVICEMAN REPAIRED THE MOWER AND STARTED IT UP HE ASK ME WHY MY ENGINE WAS SHAKING. I TOLD HIM I DID NOT KNOW AND THEN I ASKED HIM WOULD IT HURT ANYTHING AND HE STATED THAT IT HE DID NOT KNOW BUT TO USE THE MOWER. SEARS CAME BACK OUT ON TUESDAY AUG.18,2015 TO LOOK AT THE MOWER AND WHEN HE STARTED IT HE STATED THAT THE ENGINE WAS GONE AND IT POSSIBLE HAD A BROKEN ENGINE ROD. TO GET IT REPAIRED IT COST ME $490.00. I AM OUT OF A RIDING MOWER AND $490.00. TO GET THE ENGINE REPAIRED IT WILL COST AROUND $1200.00 DOLLARS. I WOULD LIKE TO SEE IF SEARS WOULD AT LEAST GIVE ME A STORE CREDIT OF AT LEAST HALF OF WHAT I PAYED FOR TO GET THE MOWER FIXED TOWARDS A NEWNRIDING MOWER. HOPE YOU CAN HELP. OUT OF $490.00 AND A RIDING MOWER. CAN NOT CUT MY GRASS RIGHT NOW. I CAN BE REACHED AT 804-837-0250. THANK YOU


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