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sears home services Complaint - Paid for but never delivered or installed curtains. - curtains
sears home services Complaint

sears home services Complaint

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Paid for but never delivered or installed curtains. - curtains


My 91 year old parents purchased $2600.00 curtains for their home. They didn't pay for them initially because they didn't receive their purchase. They were charged another $25.00 for not paying the bill for something they did not receive, so they paid the full $2,625.00. Week after week they were told the curtains were soon to be installed. They are very agitated and upset as they are "strung along" by Sears. Curtains would have helped keep their house warm through the incredibly cold Ontario winter! I am told they will receive a credit which can be cashed out if we contact Chase, but now we are back to square one. These deceitful moves by Sears Canada are undermining their health and wasting the precious time they have left of their lives. Shame on Sears or any, "customer service" people who take advantage of the elderly like this! Satisfaction guaranteed? Years of building the company's reputation has just been trashed for want of a better customer service department. Cancel your cards!


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