sears home services Complaint

sears home services Complaint


Lawn tractor repair - Sears craftsman riding mower

This is a Craftsman tractor purchased late in 2013. My husband used it twice before he died. Every time we have used this mower the drive belt becomes disengaged. We have had it repaired about 3 times prior to this. We waited 2-1/2 weeks for an appointment. The repair person charged us $337.14 to fix the mower. First time we used it the blade assembly dropped exactly like it did before the repair. I called Sears and the person said it would be another 3 weeks before the repair person could come again. I stayed on hold so long that the line hung up on me.

Today I renewed my complaint and was told I could accept a refund of $238.14 or I could wait the 3 weeks for the technician. I stayed on hold so long that it hung up on me again. I am beginning to believe this happens deliberately. When I called again, another person told me that I was not eligible for a refund unless I removed the parts that were installed in my mower. Of course, I was enraged after wasting so much time on the telephone. This time I hung up. The refund I was first offered still paid Sears $99 for absolutely nothing! However, I have decided that the refund would be best - I will try to find someone who knows what they are doing and can fix my mower.

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