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sears home services Complaint - Kenmore dryer repair - sears home services
sears home services Complaint

sears home services Complaint


Kenmore dryer repair - sears home services

My Sears Kenmore dryer went out and I scheduled an appointment for a repair which took 5 days before a technician could come. The technician arrived on time and I was pleased with his service. Unfortunately, I had to call the service company again as the dryer still did not function properly. The service company was deplorable at best. The problem with the dryer was not fixed and they proceeded to tell me that I had to schedule another appointment, waiting another 6 days, in order to have someone come out again. Client service is not part of their business model and the way they handle customers who are dissatisfied is terribly wrong. I had to request to speak with a supervisor at least 3 times and the phone representative was less than accommodating. Supervisor was even less stellar than the phone representative and could not assist in scheduling an appointment. I asked if there was a website that I could go to and provide feedback on my "customer experience" and he stated they did not offer that type of service. Makes sense, I would not want to hear all of the terrible complaints either. Bottom line, the field technicians do great work and Sears Home Service representatives provide horrible service.

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