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sears home services Complaint - Kenmore Electric Range
sears home services Complaint

sears home services Complaint


Kenmore Electric Range

Purchased a Kenmore 30 inch Electric

Range (Model 22-94212). The purchase included a 2 year extended warranty. Within 8 months of purchasing the range, Sears has replaced all 4 drip pans 4 times and replaced the stove top. The enamel from the drip pans is flaking off and melting to the stove top. Since the stove top was replaced on 5/10/10, whenever I use the stove I only use 2 burners & remove the other 2 burners & drip pans hoping to defuse the heat. It does not work. The drip pans are still flaking. The situation is totally ridicules. I am using the correct size pans & never cook on a high temperature. I was told by a Sears repairman that I cook too much and that the problem is due to the range being on too long. I was also told that I am the only person to ever have this problem which I find hard to believe. I have yet to use the self-cleaning features due to the excessive heat emitted by the range. Sears has put more money in repairs ($941.00 in parts and services) than its total purchase price. I did not purposely purchase a range that I would be unable to use. There is definitely something wrong with the design of the range. It is dangerous.

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SearsCares says: (8 years ago)
Dear 2newcars,

We are sorry to hear about the problems that you are experiencing with your range. We can only image the frustration this has caused you. It is our goal to get your appliances to run properly when servicing and to exceed your expectations. This clearly has not been done for you and we would appreciate the opportunity to assist. My name is Scott and I work for the Sears Cares Escalations Team. At your convenience please contact my office via email at searscares@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the range was purchased under and we will call you at your convenience. In addition, include your screen name (2newcars) in the email so we can reference to your case.

Thank you,

Scott J.
Senior Case Manager
Sears Cares

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