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sears home services Complaint - Inspection - vinyl siding
sears home services Complaint

sears home services Complaint


Inspection - vinyl siding

we had siding installed our our home a few years ago. Several months ago I noticed that some of the panels have bubbles and needed to be repaired. My husband called the home improvement department for an inspection.They then told him that is was $100.00 for the visit! What, $100 to come out and tell me that their product is bad!!! I was not about the pay for that. But they did send some one out to look at it and supposedly do a whole house inspection. That was also a joke as he missed additional spots in the front of the house. We were told that someone would be in contact with us in a few weeks. Well of course NOT. When we called them again, they basically told us they wouldn't send anyone out because we did not pay the $100.00> THIS PRODUCT HAS A LIFETIME WARRANTY!!!!! I understand that there will be some labor charges involved but no way am I paying the $100.00. Ended up filing a complaint with the BBB. We then get a call from customer service (Ruben Perez) stating they would take care of it. NOT!!!! now he won't call us back. I will never again do business with SEARS!!!!!

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Mclawson says: (5 years ago)
Are problem is that the siding was put over bad old termite infested siding. Plus with all the styrofoam blocks attached we did not know we had a leak going down are walls until it was to late. Are floor caved in, huge mushrooms along windows. We knew the previous year there was not a problem because we had done remodeling just 8 months before all this happen. To make matters much worse the floor suddenly fell beneath me one morning and I haven't been able to work since.
The insurance agent "farmers" came out and said it was do to owners neglect. How could that be since we could not tell from the out side there was ever a problem and we had replaced the roof?
I then went out and pulled off the siding and huge price of styrofoam block to see that the old siding was so bad.
When we bought this house and the siding made it look so wonderful.
Needless to say we had to leave the house but not before the front wall started falling In. We can't pay to mortgages because my doctor will not release me for work. So now the house is going to be foreclosed on. This had been a very sad nightmare. We do not have any idea of what we should do.

Wildotdot says: (7 years ago)
You're more smart then me, I didn't pay the $100.00 and I did, I payed that $100.00 dollars over 1 year ago and all I get is 1 lady called me once a month and her name is Edbra her # is 800-222-5030 and every time she called and ask me anyone from Sears contracted me yet and I said no and she said I'll follow up, now 14 months wend by I called 800-222-5030, 407-551-6000, 781-471-2961, 888-673-7881 still jobs not done the problem since day 1 till now vinyls keep coming loose aluminum fascia keep pop out and they said SATISFACTION GUARANTEED or you're Money back now every time I called they said we will get back to you 14 Months.... Any suggestion from anyone or small claim court ?

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