sears home services Consumer Complaints All Reviews

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sears home services Reviews

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  • Lawn tractor repair



    This is a Craftsman tractor purchased late in 2013. My husband used it twice before he died. Every time we have used this mower the drive belt becomes disengaged. We have had it repaired about 3 times prior to this. We waited 2-1/2 weeks for an appointment. The repair person charged us $337.14 to fix the mower. First time we used it the blade assembly dropped exactly like it did before the repair. I called Sears and the person said it would be another 3 weeks before the repair person could come again. I stayed on hold so long that the line hung up on me. Today I renewed my... More...
    (Repair Services)
    annabelseltzer's Picture   annabelseltzer    0 Comments   Comments

  • Sears HVAC



    First, filed a claim and they gave me the information to set up an appointment. I made the appointment and then the day before they called and canceled and wanted to know if I needed to reschedule (pretty sure HVAC doesn't fix itself so stupid question). I get a referral from a friend for a tech that does free estimates so he comes out the same day. He's not part of Sears in network so I get the information for him so he can be after he evaluated my problem. After he tells me the magnitude of the problem I call Sears and tell them my claim is in more depth and the representative... More...
    (Repair Services)
    CallmeE's Picture   CallmeE    0 Comments   Comments

  • Lousy Customer Service



    We called in to Sears Home Services initially in July 2015 to have our washing machine fixed. It leaked water causing rotted floors, that we are still trying to get done, but our insurance company has been waiting on a quote from the technician. At first, we paid the fee for a technician to come and paid about $90 for a 2 years warranty. The technician placed an order on a part that took two weeks to get fixed. We called a day later, just to find out our service call was cancelled. They had to put in a new service call. The next booking we had was on August 11, to which a new technician... More...
    (Repair Services)
    Dave2015's Picture   Dave2015    0 Comments   Comments

  • HVAC central air conditoner unit under warranty Kenmore/Sears



    I had a complete AC and furnace system done by Sears four years ago, parts are under warranty for five years, broke down, called service, they wanted $589.49 for labor to repace compressor and capacitor, I paid $69. for service call tech. ID# 0937599 who tried to say no one would do it cheaper but a second licensed contractor agreed to do the labor for $425. I have made 5 phone calls to Sears to try to get the two parts covered by the otherwise worthless warranty including to a supervisor "Billy" ID # 571471 and no one can help me. Parts dept. says tech. must order parts, I have... More...
    (Home Improvement)
    micheletitus's Picture   micheletitus    0 Comments   Comments

  • No Response, No Refund



    I had a technician come out, diagnose a need for expensive parts, order them, and they arrived in a few days. So far, so good. But it would be weeks before they could come back to repair our refrigerator. Meanwhile we found a local man who fixed it without needing the parts. We returned the parts and were promised a refund. That was months ago and still no refund. Repeated calls result in repeated promises to either call me (first few promises) or email with a resolution. Within 24 hours. No calls or emails have come in. What does it take to get action from these people? More...
    (Repair Services)
    chafields's Picture   chafields    0 Comments   Comments

  • sears siding problems



    In 2012 sears did my siding, sales man talked me into a color I did not want I ask for white, he showed me another color looked to me like had yellow in it, I told him I did not like yellow, oh this does not have yellow in it and will look good with your brick well that what I got it, and have been very unhappy with it, my bushes on the front they said is why it looks green around the top of the house nothing they could do about it, I still got my pictures of it, also just had to change my back door out and they way they did my siding you cant even redo the door, who in the world puts... More...
    (Interior Design, Home Repairs - Sponsored by SEARS)
    TRAski3564's Picture   TRAski3564    0 Comments   Comments

  • Sears Broken Washing Machine



    I am extremely disappointed with Sears Home Repair services! I am demanding a full refund of the money I spent on my service call. On April 6 we had a service call concerning our GE washer, purchased from Sears. The service tech misdiagnosed the problem and gave an estimate of over $750 for the repair which I naturally refused. I had an independent service repair service come out and confirm that the problem was a broken mount on the inner basket and that it was covered 100% by warranty. He could not do the job since he was not GE certified. I called you guys back and had another... More...
    (Repair Services)
    robert61's Picture   robert61    0 Comments   Comments

  • GE fridge, ice maker leaking, ice dispenser broken by repairman



    I'd always had good luck with repairmen from Sears in the past, so I bought their Home Warranty. In late January I called because I had ice dripping down the inside wall of my freezer. A repairman came five days later and said the ice chute wasn't working properly. I doubted this was the cause for all that dripping but the part was ordered and installed a week later. The new ice chute door stuck open. The contractor came out three days later and lubed it. It worked for a while. Meanwhile I still had water dripping inside my freezer. I let it continue to do so for a while... More...
    (Repair Services)
    winterbanyan's Picture   winterbanyan    1 Comments   Comments

  • Pathetic Service



    I recently purchased a riding lawnmower for Sears...and was assured that it would be fully operational when delivered (and that any questions I might have about its operation would be answered). The delivery team basically dumped it on my doorstep. Parts were not properly installed, etc. When the delivery service called 30 minutes later to ensure my satisfaction, I told them I was quite dissatisfied. Their response: "I'm sorry...goodbye." I've just spent 45 minutes on the phone talking to different people within Sears Customer Service -- none of whom seemed capable... More...
    (Delivery Services)
    pd2think's Picture   pd2think    0 Comments   Comments

  • Sears Replacement Window Warranty



    In 1991 Sears replaced the windows in my house with energy efficient "lifetime" warranty windows. We have recently encountered some problems with some of the windows. I have the original paperwork which states the warranty documentation will be mailed after installation. I cannot locate the documentation and think it likely I never received it. Sears refuses to honor the warranty and will not even send a representative to look at the problem unless I agree to pay a $100 fee. More...
    (Home Improvement)
    RickE's Picture   RickE    0 Comments   Comments

  • Washer Repair and Service Very Very Bad



    I purchased an LG WT1101CW from sears in March of 2013 with an extended warranty (till 2018). After getting an error message on the machine, I called the service line who tried to trouble shoot it over the phone to no avail. They then scheduled a service appoint for approximately a week and a half out (which was this morning). The technician came out, replaced a part, said it was working and left. The very first load of laundry I started after he left I received the same error message. I promptly called the service tech at the number he called from this morning and left a message, and then... More...
    (Repair Services)
    kellypearce78's Picture   kellypearce78    0 Comments   Comments

  • Sears broken dryer



    Called to have my dryer fixed, took a week to get somebody, came out replaced the heating element, spent over $100 for something that took maybe 15 minutes. This was after waiting all day when I was told 8 to 12 then it changed to 2 to 5 pm and he showed up right at 5 pm. well it worked for 2 days and broke again, called again, was told nobody could come for another week. Upset so I called and finally got the same guy to come out on the same week on Saturday, was told I would receive a call about time and it would be early morning. I waited and waited all day nothing and finally at about... More...
    (Repair Services)
    creeljeff1982's Picture   creeljeff1982    0 Comments   Comments

  • SEARS GARAGE DOOR



    JOE FROM SEARS WAS A TOTAL DISAPPOINTMENT AS WAS SEARS $75 GUARANTEE "REPAIRED" OUR GARAGE DOOR OPENER WAS REPLACED WITH A REFURBISHED OPENER - NO GUARANTEE (UNDERSTOOD) - BUT THE FACT THAT AFTER TWO DAYS IT STOPPED WORKING AND WE NEEDED TO HAVE JOE COME BACK TO REPAIR ONCE AGAIN WAS A MAJOR HEADACHE. WE UNDERSTOOD THAT THE OPENER WAS NOT GUARANTEED BUT JOE GAVE US THE RUN AROUND THE DAY HE WAS TO SHOW AND TOLD ME THAT HIS WIFE SAID "THEY SIGNED SAYING THEY UNDERSTOOD THERE WAS NOT GUARANTEE WHY ARE WE GOING BACK?" REALLY UPSET ME. JOE THEN TALKED TO MY HUSBAND AND... More...
    (Home Improvement)
    NMMEZ's Picture   NMMEZ    0 Comments   Comments

  • Brand New snow Blower metal pin broke



    This is the worst place to send your BRAND NEW CRAFTSMAN Snow Blower to be fixed. First I am told by Sears in Lake Zurich that it isnt new because it was purchased thirty days prior so it wasnt new anymore regaurdless of it only being used once. They offered NO assistance at all and they are the ones that put it together. I had a son in law take it to Vernon hills and he was told would take 6 weeks to get fixed... UNREAL !! Called a week ago thursday and he was told was in route to Vernon hills that we would recieve a phone call ... Needless to say I have not recieved a call and here I sit... More...
    (Miscellaneous)
    donnaham6's Picture   donnaham6    0 Comments   Comments

  • A week without heat



    And we have the repair agreement. Waited two days for the appointment, the guy came out and "fixed" the issue. It worked for maybe 15 minutes. I spent the next 3 hours calling sears to have someone else come out and fix it and getting no calls back and nothing. Finally I was able to get an appointment, again, that is me calling THEM, nothing from sears. The appointment was for FIVE DAYS LATER. Still no heat, hoping against hope that this time they fix it, the forecast say -20 degree temps next week. My parents did business with sears for 50 years. When this service... More...
    (Interior Design, Home Repairs - Sponsored by SEARS)
    laloo's Picture   laloo    0 Comments   Comments

  • Furnace Extortion



    Our heating broke down a few days before Christmas, I was having trouble getting an engineer to come but Sears had an appointment. The Engineer came the next day, he identified the problem as the inducer motor and said the part was $1300 so it would be around $1500 with labor. He tried to get me to pay $1400 for an appointment 2 weeks later. I declined as it seemed high and was a long wait. When he left I googled the part - it was around $200. Either he made a mistake or he was trying to con me. I've since had it fixed for $400 including Labor (& didn't wait 2 weeks).... More...
    (Repair Services)
    apatel64's Picture   apatel64    0 Comments   Comments

  • AVOID at all cost!!!!



    Wahing machine would not spin, called sears home service they came out and said it needed a new panel. Came out a week later. After he left washer had to be shut off striaght away due to burning rubber! came back out a week later and said needed 2 more parts and he NO-SHOWED for the appt he told me. Came back a week later put the 2 parts in and TADAH still not working!!! So, not only did sears break my machine now using laundrette, time from work missed and they r scheduled in a weeks time to come out AGAIN! customer service reps terrible. complained to BBB and anywhere else I can so people... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    debbie38's Picture   debbie38    0 Comments   Comments

  • Sears Broken Washer Machine



    Called Sears 3 weeks ago to service my WASHER MACHINE. Have a Contract with ,them. Yesterday, Monday, received a phone call to confirm my appointment on Tuesday. Tuesday got a call from sears they could not make it to my home for services. When I called Sears I was told they could not get here until Monday. Also was told that the service men are not in the area but only on Mondays and Thursdays. Plus the new date they wanted to give me was in Dec. Told them No. so they came up with Monday. Very unhappy what is the sense of having a contract. More...
    (Miscellaneous)
    jagun56's Picture   jagun56    0 Comments   Comments

  • sears ice maker repair BUYER BEWARE



    The Myth of %u201CSEARS HOME SERVICES%u201D - BUYER BEWARE! I am located in Beacon in New York State. It seems I made 3 BIG Mistakes: 1. The first was buying a KENMORE Refrigerator from SEARS. 2. The second error was, when the icemaker broke down, calling SEARS HOME SERVICES! The first available appointment was 10 days later but I said %u201COK.%u201D The day before I got two recorded messages, telling me there had to be someone there, who was over 18. I had chosen the time between 8 and 12, so I was up early on the following morning, ready. A phone call arrived shortly after 8:00... More...
    (Repair Services)
    ugotemel's Picture   ugotemel    1 Comments   Comments

  • Sears how many trips does it take to fix an ice maker?



    Sears has been completely disappointing in their repair services of late. I have now wasted three Saturday's for them to "diagnose" the problem with my icemaker not producing ice. Last week I waited half the day for them to be a no show. When I called I was told they had tried to squeeze us in the day before but couldn't so they dropped us from the list (WITHOUT informing us). A customer service rep was extremely unemotional in his "we will just have to schedule in another week" responses like an automaton. How about you admit you screw up constantly and own up... More...
    (Repair Services)
    boca33428's Picture   boca33428    0 Comments   Comments

  • Sears Fridge Repair



    Called for repair on a 2 year old fridge. Said they were giving me a emergency call as we have no other fridge. Set up for Friday July 4th 2014. Stayed home all day and even called at 1:00 in the afternoon to make sure that someone was coming. Please they have until 8:00 pm to get there. Guess what no show. When I called back, that night they said that in the afternoon someone had rescheduled me to July 16th. Who is paying for time off work? Who is going to fix the fridge. Oh no fridge for 2 plus weeks and NO PHONE CALL to let me know that they had rescheduled. The 16th I called... More...
    (Repair Services)
    Boundy's Picture   Boundy    0 Comments   Comments

  • Extremely Poor Service



    The service we have received with Sears so far on this purchase and installation has been atrocious from the beginning and it's only getting worse. 1. After signing the papers, it took 2 weeks for an appointment to be set. The salesman said they had tried to call, but Caller ID tells a different story and there was not a single message left. I had to email the salesman several times before I got the appointment set. 2. The installation occurred on 7/14/14 (two weeks ago) and on Friday 7/25 the air conditioner quit working. 3. I called on Friday 7/25 and was told that I... More...
    (Home Improvement)
    pstotler's Picture   pstotler    0 Comments   Comments

  • LG FRIDGE 3 DOOR STAINLESS STEEL



    MY second lg fridge , from sears the first on was bought back by sears due to the complaints I sent to the electrical safety board , which lights stayed on inside the fridge and burned all the interior , after a year of fighting with sears they finally gave us a new fridge , but it had to be an lg ( which I didn't want) anyways another lg fridge was delivered , sears delivery smashed up the wall when bringing in new fridge , this new lg piece of crap has given me problems since delivery date . The door seals... More...
    (Repair Services)
    SEARSSERVICESUCKS's Picture   SEARSSERVICESUCKS    0 Comments   Comments

  • Sears Fridge Repair



    Perhaps this might be an avenue of communication through which Sears can respond appropriately. I have a refrigerator that has been a doorstop in the kitchen for a month. Three service call appointments and continued mess ups from Sears and disregard for their customer, and we are still without a working fridge. We lost all of our food, 2.5 days of work thus far, and have incurred incredible expenses by being forced to eat out instead of having healthy food in the house. No one, despite the number of attempts to escalate, seems to care that Sears sold a defective product and can not... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Klashmore4's Picture   Klashmore4    0 Comments   Comments

  • Central AC systems



    Called Sears to send AC tech to replace a seized blower motor, Down at Lake Sinclair on Blue Gill Rd, in Putnam County, The Sears AC tech came squirted a little oil on the bearings of the old worn out blower motor Charged my 87 yr old Dad whom he thought he was doing the work for $296.74 and left, 2 hours later the motor seized and burned up filling the house with smoke. My Dad turned the power off and called Sears to send the AC tech back, and he called the bank and stopped payment on the 296.74 check. The guy came back and seeing he couldn't squirt anything on it to do the repair he... More...
    (Home Improvement)
    TomReavis's Picture   TomReavis    0 Comments   Comments

  • Home Appliance Service Plan



    In the beginning I felt Sears had great service in repairing my various home appliances. The last 2 years it has been horrible. The worst was having to wait 6 weeks for a repairman for my washer. One repairman started telling me that I should fix the crack in my outdoor sidewalk...really? Now you do cement work too? Too many times I've waited the 4 hour window only to get a call after the 4 hours telling me they are running late. I understand repairs can take longer than expected but a phone call is all it takes and NOT after the 4 hour time slot. When you call the... More...
    (Repair Services)
    AMGRRR's Picture   AMGRRR    0 Comments   Comments

  • Broken dryer



    The service response from sears warranty has been pathetic . we have been without the dryer since calling in for a repair over 30 days ago . It took the technician 10 days to come and diagnose it and order a part which would take another 7 days. Then he came and broke the parts and told us that he wouldn't be able to finish the repair until the replacement part was shipped to Surrey from Calgary. This could been shipped overnight on a priority post if they had any sense of customer satisfaction. They assured us that if we could get it here faster then go for it. I called and Sears... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    consumerchantrell's Picture   consumerchantrell    0 Comments   Comments

  • Sears Home Service Incompetence



    Set up home repair appointment on-line with Sears for my Ariens Tractor. When email confirmation of appointment omitted any reference to make and model I called and spoke with Fred and gave him make and model number and he confirmed appointment would not just give an estimate but also to repair tractor. Fast forward a week and a half to day of appointment. I was scheduled between 8am and noon and received a call at 11am and was told Sears did not repair Ariens Tractors. Individual indicated this lack of disclosure, (what brands they service and those they do not), is a known issue to... More...
    (Repair Services)
    sears77's Picture   sears77    0 Comments   Comments

  • Refrigerator/freezer



    I wish I had read all of the complaints from other sites. I haven't read one positive remark about Sears appliances. We purchased all our appliances from Sears in 2012 as we renovated our whole house. We bought the extended warranty as well. My refrigerator/ freezer a 3 door Kitchenaid has had a problem with the ice machine breaking down. They replaced it, no problem. Now a couple of months later, the freezer has ice all around and water is seeping from the door onto my new hardwood floors. I called the Sears service department today June 16 and no one will come until June 25. I was... More...
    (Interior Design, Home Repairs - Sponsored by SEARS)
    Patty1915's Picture   Patty1915    0 Comments   Comments

  • Sear HVAC



    I bought a split system heat pump / air handler from sears just under 3 years ago. I cost me over $8000.00!! In the last 5 weeks I have had them out 5 times. Each time they cannot find the Freon leak?!??! Every time the tech does not have the proper equipment to do the job correctly. I had to call around the local HVAC companies to fine nitrogen so they could check the pressure correctly. I have recorded everything and going to the EPA! At this point my unit has lost over 21 pounds of Freon. My unit only hold 6.4 pounds! (Definitely against EPA regulations!) I work in the industry and know... More...
    (Hotels)
    hvacunhappy's Picture   hvacunhappy    0 Comments   Comments

  • Sears Appliance



    Scheduled service through Sears Home Service, an independent repair person came, estimated $750 to repair a $550 washer, when discussion began about the extent of the repairs, the "professional" repairman stated I'm leaving and said FU. My wife was in tears with two young children after the guy departed. I refused to pay, now Sears going taking me to collections for the service call. Sears Home Service is the worst possible service on the planet, no connection with repair people, just bid it out to the lowest price repair entity, no control and horrible quality. I have had... More...
    (Repair Services)
    kenrod337's Picture   kenrod337    0 Comments   Comments

  • Poor Sears Home Services - Never Again!



    We spent $12,000 for Sears to install a new A.C unit three years ago and it is still under warrantee. The A/C stopped working and we called them to come and take a look. When my husband asked the guy how much it was going to cost us, he would not give us an estimate and said that he would not know until he was done. Then he handed us a $381.99 bill that made no sense. We called their customer services and talked to 9 people and they did not really care. We finally had to hang up the phone after 2 and half hours. Sears just lost my business and I will NEVER use Sears or buy anything... More...
    (Home Improvement)
    Persistence's Picture   Persistence    0 Comments   Comments

  • Paid for but never delivered or installed curtains.



    My 91 year old parents purchased $2600.00 curtains for their home. They didn't pay for them initially because they didn't receive their purchase. They were charged another $25.00 for not paying the bill for something they did not receive, so they paid the full $2,625.00. Week after week they were told the curtains were soon to be installed. They are very agitated and upset as they are "strung along" by Sears. Curtains would have helped keep their house warm through the incredibly cold Ontario winter! I am told they will receive a credit which can be cashed out if we... More...
    (Home Improvement)
    susantedford's Picture   susantedford    0 Comments   Comments

  • Sears treadmill repair service



    I had a technician (called via the 800 number 1-800-424-2047) come out to diagnose a treadmill problem on January 30, 2014. The diagnosis was a motor controller board was bad and it needed a rear roller. I was informed by the technician that I had 60 days to decide if I wanted to have the treadmill repaired that the $96.00 would be deducted from the total cost of the repair. I called back the service center on March 5, 2014. I requested the same technician so as to avoid any hassles. I was informed that it was 80% likely that it would be the same technician. I was also informed that the... More...
    (Repair Services)
    intransition48's Picture   intransition48    0 Comments   Comments

  • Washing machine not draining



    Called Sears on Saturday due to recurring error code on washer and washer not draining. Was given an appointment for 1:00 the following Tuesday. Tuesday comes and around 3:00 haven't heard from them so I call and find out it's a 1:00-5:00 window. At 4:00 someone calls to tell me service tech will not arrive until after 5:00 PM. Okay. Several more phone calls from Sears and tech finally arrives at 7 PM. He looks up code, says it needs a new pump which he has in his truck. Installs said pump and is done and out the door by exactly 8:00 PM. He said he did a test run and it... More...
    (Miscellaneous)
    LisaN's Picture   LisaN    1 Comments   Comments

  • Sears Service Smart Agreement on Whirlpool refrigerator



    Called Sears to have our side-by-side refrigerator serviced in October 2013. They suggested we go with a "Service Smart" agreement which would limit our out-of-pocket costs if the fix weren't simple or took more than one service call. Also would give us a year of additional warranty and if they couldn't fix, they would give us a $500 Sears credit toward a replacement refrigerator. Sounds reasonable so we went for it. First call, the technician said we needed a new control board and he would order it and return after we received it. The board came fast, but the... More...
    (Repair Services)
    NGaMountaineer's Picture   NGaMountaineer    0 Comments   Comments

  • Worst service. EVER.



    Sears Home Services is the worst company I have ever used. EVER. - Kenmore Washer On February 5 a technician arrived at my home to fix my washer. It needed a new actuator, it was replaced and I was excited to finally do laundry again. After one load, the drum became off balance and a suspension rod was out of place. The following is what I have had to deal with... February 5: Called Sears and explained after one load of laundry the machine broke again. Phone representative told me earliest appointment would be February 11 even though the technician had worked on my washer that day. Sears... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    JH34's Picture   JH34    1 Comments   Comments

  • Sears Home Services is the worst company I have ever used. EVER.



    On February 5 a technician arrived at my home to fix my washer. It needed a new actuator, it was replaced and I was excited to finally do laundry again. After one load, the drum became off balance and a suspension rod was out of place. The following is what I have had to deal with... February 5: Called Sears and explained after one load of laundry the machine broke again. Phone representative told me earliest appointment would be February 11 even though the technician had worked on my washer that day. Sears wouldn't send technician back or the following day! I had to wait 6 days. The... More...
    (Dry Cleaning, Laundry)
    JH34's Picture   JH34    0 Comments   Comments
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