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sears home services Comments

Searshomeservices says: (2 years ago)
help me to resolve the repair on my range. they disqualfied it because we took the stove outside because of the potential fire danger as the oven overheated. I offer to bring it inside and they said no. I have been paying for almost two years and paid $60 dollars yesterday for no service. I have a range that I cannot use. Yoland Trevino

barmik says: (5 years ago)
I think the today's Sears is not what use to be.More I deal with customer service ,which everything by the way is in Philippines ( what the shame our citizen looking for jobs )) is mostly not done.I wait for dishwasher service from August 2014. Repairman came, if I'm not mistaken three or four times.Ordered parts twice ,and so far nothing is done. Beside this shitty service I think I shop at Sears twice.FIRST AND THE LAST TIME. (never again) .Now is the middle of November and still waiting

jhencken says: (6 years ago)
I had a refrigerator repair yesterday. The technician was competent and all went well, AFAIK.
My complaint is about the cost. The labor charge was $200 to install a $20 part, and the total time from when he entered the house to when he left was 30 minutes. That's $400 an hour! Even if there were a one-hour minimum, that's $200/hour. TOO MUCH! I have 40 years of clinical experience as a therapist and Blue Cross reimburses me $88/hour.

burkjb says: (7 years ago)
Unacceptable customer service.
I purchased a service contract for my KitchenAid dishwasher and was told that a service technician would be at my home between 1 and 5. I called them back at 4 and was told someone would be there at 5. I called back at 5 and was told someone might be here about 7 because there were 3 people ahead of me but couldn't guarantee it. I asked to speak to a supervisor with no luck. The people I were dealing with sounded like they were all from the Philippines and was difficult to understand. I cancelled the contract the same day and will never use Sears again for anything. I will discourage anyone from using sears.

eshjem says: (7 years ago)
beware of sears. i had them come saturday which they were late and when the tech came he said without turning on my central ac that i had no freeon and it was goign to be 650 bucks. i told him to forget it. my oil company came today and had freeon in it and checked my whole system out and put in 1 1/2 tons of free on and total cost 250 . todays tech stated how can sears do a ac check without the system being on. the sears guy did a temp check without the system on. i will never use sears agaim. they were good years ago something has changed. they are ripping people off beware consumers

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