sears home services Reviews and Complaints

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sears home services Reviews

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  • Sears Fridge Repair



    Called for repair on a 2 year old fridge. Said they were giving me a emergency call as we have no other fridge. Set up for Friday July 4th 2014. Stayed home all day and even called at 1:00 in the afternoon to make sure that someone was coming. Please they have until 8:00 pm to get there. Guess what no show. When I called back, that night they said that in the afternoon someone had rescheduled me to July 16th. Who is paying for time off work? Who is going to fix the fridge. Oh no fridge for 2 plus weeks and NO PHONE CALL to let me know that they had rescheduled. The 16th I called... More...
    (Repair Services)
    Boundy's Picture   Boundy    0 Comments   Comments

  • Extremely Poor Service



    The service we have received with Sears so far on this purchase and installation has been atrocious from the beginning and it's only getting worse. 1. After signing the papers, it took 2 weeks for an appointment to be set. The salesman said they had tried to call, but Caller ID tells a different story and there was not a single message left. I had to email the salesman several times before I got the appointment set. 2. The installation occurred on 7/14/14 (two weeks ago) and on Friday 7/25 the air conditioner quit working. 3. I called on Friday 7/25 and was told that I... More...
    (Home Improvement)
    pstotler's Picture   pstotler    0 Comments   Comments

  • LG FRIDGE 3 DOOR STAINLESS STEEL



    MY second lg fridge , from sears the first on was bought back by sears due to the complaints I sent to the electrical safety board , which lights stayed on inside the fridge and burned all the interior , after a year of fighting with sears they finally gave us a new fridge , but it had to be an lg ( which I didn't want) anyways another lg fridge was delivered , sears delivery smashed up the wall when bringing in new fridge , this new lg piece of crap has given me problems since delivery date . The door seals... More...
    (Repair Services)
    SEARSSERVICESUCKS's Picture   SEARSSERVICESUCKS    0 Comments   Comments

  • Sears Fridge Repair



    Perhaps this might be an avenue of communication through which Sears can respond appropriately. I have a refrigerator that has been a doorstop in the kitchen for a month. Three service call appointments and continued mess ups from Sears and disregard for their customer, and we are still without a working fridge. We lost all of our food, 2.5 days of work thus far, and have incurred incredible expenses by being forced to eat out instead of having healthy food in the house. No one, despite the number of attempts to escalate, seems to care that Sears sold a defective product and can not... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Klashmore4's Picture   Klashmore4    0 Comments   Comments

  • Central AC systems



    Called Sears to send AC tech to replace a seized blower motor, Down at Lake Sinclair on Blue Gill Rd, in Putnam County, The Sears AC tech came squirted a little oil on the bearings of the old worn out blower motor Charged my 87 yr old Dad whom he thought he was doing the work for $296.74 and left, 2 hours later the motor seized and burned up filling the house with smoke. My Dad turned the power off and called Sears to send the AC tech back, and he called the bank and stopped payment on the 296.74 check. The guy came back and seeing he couldn't squirt anything on it to do the repair he... More...
    (Home Improvement)
    TomReavis's Picture   TomReavis    0 Comments   Comments

  • Home Appliance Service Plan



    In the beginning I felt Sears had great service in repairing my various home appliances. The last 2 years it has been horrible. The worst was having to wait 6 weeks for a repairman for my washer. One repairman started telling me that I should fix the crack in my outdoor sidewalk...really? Now you do cement work too? Too many times I've waited the 4 hour window only to get a call after the 4 hours telling me they are running late. I understand repairs can take longer than expected but a phone call is all it takes and NOT after the 4 hour time slot. When you call the... More...
    (Repair Services)
    AMGRRR's Picture   AMGRRR    0 Comments   Comments

  • Broken dryer



    The service response from sears warranty has been pathetic . we have been without the dryer since calling in for a repair over 30 days ago . It took the technician 10 days to come and diagnose it and order a part which would take another 7 days. Then he came and broke the parts and told us that he wouldn't be able to finish the repair until the replacement part was shipped to Surrey from Calgary. This could been shipped overnight on a priority post if they had any sense of customer satisfaction. They assured us that if we could get it here faster then go for it. I called and Sears... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    consumerchantrell's Picture   consumerchantrell    0 Comments   Comments

  • Sears Home Service Incompetence



    Set up home repair appointment on-line with Sears for my Ariens Tractor. When email confirmation of appointment omitted any reference to make and model I called and spoke with Fred and gave him make and model number and he confirmed appointment would not just give an estimate but also to repair tractor. Fast forward a week and a half to day of appointment. I was scheduled between 8am and noon and received a call at 11am and was told Sears did not repair Ariens Tractors. Individual indicated this lack of disclosure, (what brands they service and those they do not), is a known issue to... More...
    (Repair Services)
    sears77's Picture   sears77    0 Comments   Comments

  • Refrigerator/freezer



    I wish I had read all of the complaints from other sites. I haven't read one positive remark about Sears appliances. We purchased all our appliances from Sears in 2012 as we renovated our whole house. We bought the extended warranty as well. My refrigerator/ freezer a 3 door Kitchenaid has had a problem with the ice machine breaking down. They replaced it, no problem. Now a couple of months later, the freezer has ice all around and water is seeping from the door onto my new hardwood floors. I called the Sears service department today June 16 and no one will come until June 25. I was... More...
    (Interior Design, Home Repairs - Sponsored by SEARS)
    Patty1915's Picture   Patty1915    0 Comments   Comments

  • Sear HVAC



    I bought a split system heat pump / air handler from sears just under 3 years ago. I cost me over $8000.00!! In the last 5 weeks I have had them out 5 times. Each time they cannot find the Freon leak?!??! Every time the tech does not have the proper equipment to do the job correctly. I had to call around the local HVAC companies to fine nitrogen so they could check the pressure correctly. I have recorded everything and going to the EPA! At this point my unit has lost over 21 pounds of Freon. My unit only hold 6.4 pounds! (Definitely against EPA regulations!) I work in the industry and know... More...
    (Hotels)
    hvacunhappy's Picture   hvacunhappy    0 Comments   Comments

  • Sears Appliance



    Scheduled service through Sears Home Service, an independent repair person came, estimated $750 to repair a $550 washer, when discussion began about the extent of the repairs, the "professional" repairman stated I'm leaving and said FU. My wife was in tears with two young children after the guy departed. I refused to pay, now Sears going taking me to collections for the service call. Sears Home Service is the worst possible service on the planet, no connection with repair people, just bid it out to the lowest price repair entity, no control and horrible quality. I have had... More...
    (Repair Services)
    kenrod337's Picture   kenrod337    0 Comments   Comments

  • Poor Sears Home Services - Never Again!



    We spent $12,000 for Sears to install a new A.C unit three years ago and it is still under warrantee. The A/C stopped working and we called them to come and take a look. When my husband asked the guy how much it was going to cost us, he would not give us an estimate and said that he would not know until he was done. Then he handed us a $381.99 bill that made no sense. We called their customer services and talked to 9 people and they did not really care. We finally had to hang up the phone after 2 and half hours. Sears just lost my business and I will NEVER use Sears or buy anything... More...
    (Home Improvement)
    Persistence's Picture   Persistence    0 Comments   Comments

  • Paid for but never delivered or installed curtains.



    My 91 year old parents purchased $2600.00 curtains for their home. They didn't pay for them initially because they didn't receive their purchase. They were charged another $25.00 for not paying the bill for something they did not receive, so they paid the full $2,625.00. Week after week they were told the curtains were soon to be installed. They are very agitated and upset as they are "strung along" by Sears. Curtains would have helped keep their house warm through the incredibly cold Ontario winter! I am told they will receive a credit which can be cashed out if we... More...
    (Home Improvement)
    susantedford's Picture   susantedford    0 Comments   Comments

  • Sears treadmill repair service



    I had a technician (called via the 800 number 1-800-424-2047) come out to diagnose a treadmill problem on January 30, 2014. The diagnosis was a motor controller board was bad and it needed a rear roller. I was informed by the technician that I had 60 days to decide if I wanted to have the treadmill repaired that the $96.00 would be deducted from the total cost of the repair. I called back the service center on March 5, 2014. I requested the same technician so as to avoid any hassles. I was informed that it was 80% likely that it would be the same technician. I was also informed that the... More...
    (Repair Services)
    intransition48's Picture   intransition48    0 Comments   Comments

  • Washing machine not draining



    Called Sears on Saturday due to recurring error code on washer and washer not draining. Was given an appointment for 1:00 the following Tuesday. Tuesday comes and around 3:00 haven't heard from them so I call and find out it's a 1:00-5:00 window. At 4:00 someone calls to tell me service tech will not arrive until after 5:00 PM. Okay. Several more phone calls from Sears and tech finally arrives at 7 PM. He looks up code, says it needs a new pump which he has in his truck. Installs said pump and is done and out the door by exactly 8:00 PM. He said he did a test run and it... More...
    (Miscellaneous)
    LisaN's Picture   LisaN    0 Comments   Comments

  • Sears Service Smart Agreement on Whirlpool refrigerator



    Called Sears to have our side-by-side refrigerator serviced in October 2013. They suggested we go with a "Service Smart" agreement which would limit our out-of-pocket costs if the fix weren't simple or took more than one service call. Also would give us a year of additional warranty and if they couldn't fix, they would give us a $500 Sears credit toward a replacement refrigerator. Sounds reasonable so we went for it. First call, the technician said we needed a new control board and he would order it and return after we received it. The board came fast, but the... More...
    (Repair Services)
    NGaMountaineer's Picture   NGaMountaineer    0 Comments   Comments

  • Worst service. EVER.



    Sears Home Services is the worst company I have ever used. EVER. - Kenmore Washer On February 5 a technician arrived at my home to fix my washer. It needed a new actuator, it was replaced and I was excited to finally do laundry again. After one load, the drum became off balance and a suspension rod was out of place. The following is what I have had to deal with... February 5: Called Sears and explained after one load of laundry the machine broke again. Phone representative told me earliest appointment would be February 11 even though the technician had worked on my washer that day. Sears... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    JH34's Picture   JH34    0 Comments   Comments

  • Sears Home Services is the worst company I have ever used. EVER.



    On February 5 a technician arrived at my home to fix my washer. It needed a new actuator, it was replaced and I was excited to finally do laundry again. After one load, the drum became off balance and a suspension rod was out of place. The following is what I have had to deal with... February 5: Called Sears and explained after one load of laundry the machine broke again. Phone representative told me earliest appointment would be February 11 even though the technician had worked on my washer that day. Sears wouldn't send technician back or the following day! I had to wait 6 days. The... More...
    (Dry Cleaning, Laundry)
    JH34's Picture   JH34    0 Comments   Comments

  • Sears appliance service sucks!



    We have had Sears service contracts on several appliance for years and their service keeps getting worse. On the most recent visit the technician told me he works for a group Sears outsources the work to. That might be ok except the same washer just failed again and the best they can do is send someone out in 2 1/2 weeks. We have a three year old dishwasher that had an electronic part fail. it took them at least three months to get the right part. After about two months and a couple visits we gave up and called a local dealer who fixed it within a couple days. Sure enough a month later... More...
    (Repair Services)
    CKinSJ's Picture   CKinSJ    0 Comments   Comments

  • Sears broken dishwasher and NO CALL NO SHOW technician



    My Samsung dishwasher gave off an "OE" error and would no longer run. I purchased the item from Sears in July of 2012 for about $1,000 out the door. I called Sears and my service appointment was scheduled for 8:00am to 12:00pm on 12/31/13. The item was no longer under warranty. I called Sears all day long and never received a call from the technician (ID #0025239). I spoke with several people who were no doubt outside of the U.S. I was conned into spending $250 for an extended warranty on my Samsung dishwasher, which conked out only 1 1/2 years after installation. So here I... More...
    (Repair Services)
    slmccrossin's Picture   slmccrossin    0 Comments   Comments

  • BE AWARE OF FRAUD !!!



    Sears Home Services person came to my house to sign a contract to install humidifier. He also took a credit card number to be charged after the service was completed. Two days later the same agent informed me that the company was in receivership and the contract will not be fulfilled. They still charged my credit card for the service. Now the agent phone and email is out of service and SEARS only gives me a phone number to call, which is automated message telling me that the company is out of service. NO MORE SEARS FOR ME !!! More...
    (Home Improvement)
    vojtech's Picture   vojtech    0 Comments   Comments

  • Sears Home Services Freezer Malfunction



    This review has been resolved or replied to by this company. After paying $600 to cover my freezer, fridge, and range, Sears won't come out for a week to repair my freezer. The control panel has gone out and they cannot say whether it will continue to keep the food frozen during that time. They will pay for part of the food if it stops working completely but the freezer would be ruined. They refuse to let me speak with a supervisor about possibly coming out at an earlier date. They placed us on hold and then conveniently disconnected us. After reading all the complaints about no-shows for appointments, I am quite concerned by their... More...
    (Repair Services)
    ksnomoresears's Picture   ksnomoresears    1 Comments   Comments

  • Sears Home Services Cabinet Refacing



    Sears Charged us $13,000 with countertops to reface our small kitchen. thout confirming with us making it difficult to get the job started. The work appeared good and we signed off as satisfied. Within a short period of time two of the cabinet doors started to come off. One cabinet didn't have enough screws to hold the door in place and nearly hit m in the head.Multiple calls were placed to customer service to get the job completed correctly. They put us off, were rude and didn't seem to understand the problem. This was in 9/12 and we wanted them to honor the warranty. So far... More...
    (Home Improvement)
    MaryPike1308's Picture   MaryPike1308    1 Comments   Comments

  • sears gas furnace that was installed and lasted one week



    I had sears come in and install a new 6400 dollar furnace but after 1 week it stopped working and it was leaking gas so I call sears service and this is were the night mare starts, after talking to 14 different people and 5 days later I stile have a broken furnace sears is telling me that the company they sub contracted to put my furnace in has to look at it and there 12 hours away so in the mean time I guess my family don't need heat in sears eyes,this is the worst company I have ever dealt with and they will never again get any money from me More...
    (Home Improvement)
    race14chad's Picture   race14chad    0 Comments   Comments

  • Sears Home Pro Boston



    August 23: In home consultation on entry door replacement. Ordered entry doors. (Also ordered roof replacement, which has been completed.) On September 13, having heard nothing about, I called the district office number I had been given and left a message. On September 16, I was contacted, regarding the roof project, which was completed Sept 19-19. On October 3, I still hadn%u2019t heard anything about the doors, I tried to get in touch with Michelle Hobbes (Project Coordinator for both projects) by phone several times. Calls were not returned, but I finally got through to her. At first... More...
    (Home Improvement)
    ladyangst's Picture   ladyangst    0 Comments   Comments

  • Poor Water Heater Service & Unauthorized Credit Card Charges



    In July and August 2013, my wife and I spent approximately 15-20 hours on phone calls, working with Sears technicians at the house, and driving to multiple Sears locations attempting to resolve a problem with our new water heater. Sears Home Services spent about 8 hours with 2 technicians and $972.31 on new parts before we finally convinced them (after hours of effort) to just replace the water heater. Despite being promised that the new water heater would be installed the next day, we had to call back on that day only to find out that the installation date had been changed to over 2 weeks... More...
    (Home Improvement)
    JayHurt's Picture   JayHurt    0 Comments   Comments

  • Sear Home Service repair



    We purchased a Samsung Dryer Model DV405GTPASU / with extended warranty from Sears in Galesburg, Illinois less than 1 year ago. On September 3, I called to schedule a service call because it began making a terrible noise an would not turn. It took until the 17th of September to have a tech arrive at the house tell us he could not fix it and order the parts. We were told to call and reschedule when the parts arrived. we did and the Tech arrived today the 7th of October. He just left & my dryer is still not working because the wrong parts were ordered and we need a new motor because the... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    cathykomatina's Picture   cathykomatina    1 Comments   Comments

  • Sears Installation water heater



    Our 7 year old Sears water heater cracked 2 days ago. We were forced to shut off the water to the house because the intake valve was also shot (which Sears had installed when they installed the water heater) and it continued to leak unless we shut off the main valve to the house. We immediately called Sears to have someone come to repair or replace it. No one responded and after several calls the next day, a repair person finally came at 4 pm the next day. After paying him $89.00 said the water heater was cracked and needed to be replaced. We immediately called Sears to schedule the... More...
    (Repair Services)
    wrongedbysears's Picture   wrongedbysears    0 Comments   Comments

  • Sears Home Services



    Not satisfied at all with Sears Home Services. Tried to get them to come out for an estimate on a Saturday. First phone call, they gave me available times that day and a lead number. I called back the same day, gave the rep my lead number, and she said the appt. was scheduled and gave me the time. She then said that I would be emailed a photo of the person who was coming, the night before the appt. No further action required, right? Wrong! After days of them calling my phone and not leaving a message, I call on Sat morning to make sure the guy is coming and they say oh, well, since you... More...
    (Home Improvement)
    LT101's Picture   LT101    0 Comments   Comments

  • Frigidaire Electric Dryer Needed to Be Repaired



    I scheduled an appointment for a Sears technician to come to my home on September 5, 2013 in the afternoone to repair my electric dryer. The guy showed up and spent a few minutes checking it out. Afterwards, he told me that I need a belt & a door/lid switch but that he would have to order the switch & would return a week later, September 12th to install both. He asked for a deposit of $173.27 so I wrote a check. On September 12, 2013 in the afternoon, I still had not heard from Sears Home Services or the technician & was waiting on him. I called & they told me that he was... More...
    (Repair Services)
    galex013's Picture   galex013    0 Comments   Comments

  • Dryer duct cleaning



    Sears is the worse company ever. I do not even know how they are in business. The hassles I have experienced have set me back two weeks and still no service. First, i call to get an appointment i'm scheduled for "next Saturday", okay great. Friday cones i get a confirmation call, great. Saturday comes no call and no show - I call them 2hours before the window closes they say you are next. I call them after the window closed they say you were called to reschedule, they left a voicemail -- no call, no voicemail. I reschedule to their recommended date, a week day and the morning... More...
    (Dry Cleaning, Laundry)
    Lah2013's Picture   Lah2013    0 Comments   Comments

  • Garage Doors: BUYER BEWARE!!



    Where do I start with this nightmare. My wife called Sears to have two replacement garage doors installed at our 85 year old home. The salesman showed up on time and he and my wife came to an agreement and we signed the invoice. That was the beginning of the worst service nightmare I've ever experienced. . . . and I'm in the service industry. Two weeks later Sears was scheduled to come and install the new garage doors. When they showed up they had the wrong size doors and we were told we would have to wait another two weeks for the "correct" doors to be re-ordered. Two... More...
    (Home Improvement)
    mrjay's Picture   mrjay    0 Comments   Comments

  • Bad service on treadmill



    We always service our treadmill with Sears, however this time was the first time that the service was not covered by the extended warranty. The tech stayed in our house no more that 15 min and the only thing he did was to adjust the belt with an Allen wrench. He charged us $220. The "repair" last 3 days, after that was impossible (very dangerous) to use it. We were ready to buy a new one, but we decided first to take a look in YouTube, just in case. Bottom line, we repair the treadmill in few minutes (the belt from the engine was completely loose). So far It has been working great... More...
    (Repair Services)
    oliva's Picture   oliva    0 Comments   Comments

  • Freezer Repair



    Had a horrible experience with Sears Home Repair services. I have a Sears protection plan for my Frigidaire Chest Freezer. A few days after I purchased the protection plan, my temperature alarm started going off for no reason, even though the freezer is functioning properly. I called Sears service, and waited 10 days for someone to come to the house, they did, told me they had to order a part, and re-scheduled me for another 2 weeks out. The technician came back and replaced the part, but less than 10 minutes after he left, the alarm started going off again. I called their... More...
    (Repair Services)
    Ferraro41's Picture   Ferraro41    Read The Conversation   Read The Conversation

  • Horrible repair service



    Had a horrible experience with Sears Home Repair services. I have a Sears protection plan for my Frigidaire Chest Freezer. A few days after I purchased the protection plan, my temperature alarm started going off for no reason, even though the freezer is functioning properly. I called Sears service, and waited 10 days for someone to come to the house, they did, told me they had to order a part, and re-scheduled me for another 2 weeks out. The technician came back and replaced the part, but less than 10 minutes after he left, the alarm started going off again. I called their... More...
    (Repair Services)
    Ferraro41's Picture   Ferraro41    0 Comments   Comments

  • Electric dryer service call



    In the last week we had two scheduled repair visits, each consisting of a 4 hour window. No one showed up for either visit and no one from Sears called us. So we waited a total of 8 hours but still no technician. Each time I called Sears afterward to address the lack of service & both times I was put5 on hold by the agent, waited over 30 minutes, but no one ever returned to resume my call. Completely unreliable customer service. More...
    (Repair Services)
    Enealy's Picture   Enealy    0 Comments   Comments

  • Air Conditioning



    Air conditioner was replaced in 2012, 11 months later it stopped. Service called and they said it was not their problem and left. I call 7 times over 3 weeks but never had a tech call back. I got another company to fix it. It cost me $250.00. The original install was done incorrectly obviously because it has worked fine since. The 24v line had shorted out the transformer. The corporate office (case 1521531) tried to turf it off again to another department when I called. By this time I am fed up with the poor service and gave up. More...
    (Repair Services)
    gbasile's Picture   gbasile    Read The Conversation   Read The Conversation

  • Horrible Experience



    A lawn tractor was delivered without a key. The national service center said it would take 7 to 10 days to get a key, but the shipping company had one sent. But the tractor wouldn't start. A technician suggested that the new battery was dead. It was...but importantly, it would not take a charge. The national service center said it would send a technician with a battery in a week. The local Sears was unreachable. Unacceptable. Calls to the local Sears were futile. No one to answer and no one called back to respond to messages. I'm sending to tractor and bumper back, cancelling the... More...
    (Home Improvement)
    rockybla's Picture   rockybla    0 Comments   Comments

  • Washer Repair



    When you first call Sears Home Repair, you feel like a valued customer – they seem so nice and accommodating. But that’s about where it ends. In May 2013, our washing machine stopped draining and was giving an error code. We called Sears to schedule an appointment. 3 days later was the next available appointment; but we decided to go ahead with it figuring that the long wait time was due to Memorial Day holiday. On the day of the appointment, we waited and waited and waited. We were given the window of 8am to 5pm which meant that my husband had to take an ENTIRE day of... More...
    (Repair Services)
    frustatedinGA's Picture   frustatedinGA    Read The Conversation   Read The Conversation

  • Sears home delivery and customer service



    Please NEVER buy anything from Sears! I had a terrible experience. The man that delivered my washing machine caused a water leak in my laundry room. They did nothing about it. He also ripped up my existing dryer duct and vent. I was unable to use my appliances and water was leaking until I was able to contact a plumber. I waited on hold constantly on the phone, was disconnected multiple times, and given the run around. A different delivery man came the next day to install a new dryer duct and didn't know how to do it! I continuously demanded to speak with a manager, but was never... More...
    (Delivery Services)
    Poorservice's Picture   Poorservice    1 Comments   Comments

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jhencken says: (10 months ago)
 0
I had a refrigerator repair yesterday. The technician was competent and all went well, AFAIK.
My complaint is about the cost. The labor charge was $200 to install a $20 part, and the total time from when he entered the house to when he left was 30 minutes. That's $400 an hour! Even if there were a one-hour minimum, that's $200/hour. TOO MUCH! I have 40 years of clinical experience as a therapist and Blue Cross reimburses me $88/hour.



burkjb says: (1 year ago)
 0
Unacceptable customer service.
I purchased a service contract for my KitchenAid dishwasher and was told that a service technician would be at my home between 1 and 5. I called them back at 4 and was told someone would be there at 5. I called back at 5 and was told someone might be here about 7 because there were 3 people ahead of me but couldn't guarantee it. I asked to speak to a supervisor with no luck. The people I were dealing with sounded like they were all from the Philippines and was difficult to understand. I cancelled the contract the same day and will never use Sears again for anything. I will discourage anyone from using sears.



eshjem says: (2 years ago)
 0
beware of sears. i had them come saturday which they were late and when the tech came he said without turning on my central ac that i had no freeon and it was goign to be 650 bucks. i told him to forget it. my oil company came today and had freeon in it and checked my whole system out and put in 1 1/2 tons of free on and total cost 250 . todays tech stated how can sears do a ac check without the system being on. the sears guy did a temp check without the system on. i will never use sears agaim. they were good years ago something has changed. they are ripping people off beware consumers




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