sears home services Reviews and Complaints

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sears home services Reviews

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  • kitchenaid oven repair



    My oven had uneven heat distribution, so we called Sears home services since they claim to be knowledgeable in Kitchenaid repair. The technician arrived, said we needed a new motherboard, ordered it, charged me $400 for part and labor, then said a real repairman would have to come out in 10 days to fix it. When second person came, he asked us if we knew where the repair part went since he wasn't familiar with Kitchenaid stoves. He couldn't fix it so scheduled another repairman to come a week later. That person said the part wasn't needed and could find nothing wrong with the... More...
    (Interior Design, Home Repairs - Sponsored by SEARS)
    cathysteve's Picture   cathysteve    0 Comments   Comments
  • replacement windows



    We odered replacement windows for our home in florida. We were told it would take 3-5 weeks for windows to come in. We waited 3 months and after numerous calls and excuses we finally had someone show up to install. It was suppose to be a crew..one man showed up and it took him 8 hours to do one window and messed it up. After several more calls we finally got 2 men to show up and finish the install. They had to come back again to caulk and finish the outside work and replace 2 broken screens. The installer that caulked the outside used non paintable caulking and made a mess and it... More...
    (Home Improvement)
    Dobjo1951's Picture   Dobjo1951    0 Comments   Comments
  • horrible scheduling



    I have a Sears extended warranty service for almost every appliance in my home. My Kenmore washing machine was over filling and flooding so scheduled a repair service (order #000822840578030). They were supposed to be at my home between 10:00 am & 2:00 pm. They didn't come and didn't call. I tried to use the "real time tracking" they send a link for in the scheduling email, but all it does is say they are coming between 10:00 and 2:00. Finally at 3:00 the tech called to say he would be there in the next 30 min. At almost 5:00 he called again and said he... More...
    (Repair Services)
    cj31732's Picture   cj31732    0 Comments   Comments
  • Poor service experience



    I purchased a service agreement when I purchased my DGS 6500 Craftsman garden/lawn tractor. I%u2019ve even renewed the agreement several times. Big mistake. Originally Craftsman was the gold standard in Sears tools, but ever since Sears was bought out by K-Mart the quality and timeliness of the service has declined. I give my last encounter as an example. The first week of May 2017 I had a mower belt brake. I called to make an appointment and was told the earliest I could get one was on the 25th. I wanted to go take the mower to a local Sears shop, but was told it wouldn%u2019t be... More...
    (Repair Services)
  • Sears broken Kenmore Range



    I purchased a range and have paid for sears home service for the pat two years. I called On June 27 for a repair. The stove's oven overheated and melted the plastic covering a panel with electronic numbers. We took the range outside because of the fire hazard and brought into the kitchen a loner stove. Then we went on a previously planned vacation for month.upon our return we called the sears home services and made an appointment. They disclalified reparing the stove because it was outside and charged me $60. for the visit. I called them explained the problem and asked if I can... More...
    (Interior Design, Home Repairs - Sponsored by SEARS)
  • Kenmore dryer repair



    My Sears Kenmore dryer went out and I scheduled an appointment for a repair which took 5 days before a technician could come. The technician arrived on time and I was pleased with his service. Unfortunately, I had to call the service company again as the dryer still did not function properly. The service company was deplorable at best. The problem with the dryer was not fixed and they proceeded to tell me that I had to schedule another appointment, waiting another 6 days, in order to have someone come out again. Client service is not part of their business model and the way they handle... More...
    (Repair Services)
    LALBERS's Picture   LALBERS    0 Comments   Comments
  • poor service



    I have had it with Sears (Order Number:000774441667075). I had a service appt scheduled today between 8am-12pm. At 12pm i called to find out the techs ETA because my husband had to leave for work. I was told between 1-3pm. At 2:30pm I called again to be told 4pm. At 4pm i was told 4:30. at 4:30 i was told the tech came at 12:30.....Which is an outright LIE. because ; 1.- The tech was suppose to call when in route. 2. I was home from 12:30 to 6pm....... There was a lack of consideration for my time, as I lost a days work for this nonsense. Furthermore, Sears total disregard in not calling to... More...
    (Repair Services)
  • Poor service/lack of service



    I have had it with Sears (Order Number:000774441667075). I had a service appt scheduled today between 8am-12pm. At 12pm i called to find out the techs ETA because my husband had to leave for work. I was told between 1-3pm. At 2:30pm I called again to be told 4pm. At 4pm i was told 4:30. at 4:30 i was told the tech came at 12:30.....Which is an outright LIE. because ; 1.- The tech was suppose to call when in route. 2. I was home from 12:30 to 6pm....... There was a lack of consideration for my time, as I lost a days work for this nonsense. Furthermore, Sears total disregard in not calling to... More...
    (Repair Services)
    krenee's Picture   krenee    0 Comments   Comments
  • poor customer service



    I have had it with Sears (Order Number:000774441667075). I had a service appt scheduled today between 8am-12pm. At 12pm i called to find out the techs ETA because my husband had to leave for work. I was told between 1-3pm. At 2:30pm I called again to be told 4pm. At 4pm i was told 4:30. at 4:30 i was told the tech came at 12:30.....Which is an outright LIE. because ; 1.- The tech was suppose to call when in route. 2. I was home from 12:30 to 6pm....... There was a lack of consideration for my time, as I lost a days work for this nonsense. Furthermore, Sears total disregard in not calling to... More...
    (Repair Services)
    krenee's Picture   krenee    0 Comments   Comments
  • Lawn tractor repair



    This is a Craftsman tractor purchased late in 2013. My husband used it twice before he died. Every time we have used this mower the drive belt becomes disengaged. We have had it repaired about 3 times prior to this. We waited 2-1/2 weeks for an appointment. The repair person charged us $337.14 to fix the mower. First time we used it the blade assembly dropped exactly like it did before the repair. I called Sears and the person said it would be another 3 weeks before the repair person could come again. I stayed on hold so long that the line hung up on me. Today I renewed my... More...
    (Repair Services)
  • Technician is less knowledge for product and parts



    I used Sears home repair service several years already since I am landlord and own many house and see its service quality gradually go down on the road, most technician is very less knowledge and only want to earn easy $79 for visit money and then offer you an unrealistic price for fix and make story for you, today technician come for my Kenmore gas dryer and tell me gas value need replace and parts cost $289, I google Kenmore Dyer Gas and Control valve part https://www.repairclinic.com/Shop-For-Parts/a8b6c20/Kenmore-Dryer-Gas-Burner-Control-Valve-Parts... More...
    (Repair Services)
    dennydtong's Picture   dennydtong    0 Comments   Comments
  • Tongs Brother Inc



    I used Sears home repair service several years already since I am a landlord and own many house and units, but I see your service quality gradually go down on the road, most technician is very less knowledge and only want to earn easy $79 for visit money and then offer you an unrealistic price for fix and make story for you, today technician come for my gas washer and tell me gas value need replace and parts cost $289, I google Kenmore Dyer Gas and Control valve part https://www.repairclinic.com/Shop-For-Parts/a8b6c20/Kenmore-Dryer-Gas-Burner-Control-Valve-Parts... More...
    (Repair Services)
    dennytong's Picture   dennytong    0 Comments   Comments
  • Sears HVAC



    First, filed a claim and they gave me the information to set up an appointment. I made the appointment and then the day before they called and canceled and wanted to know if I needed to reschedule (pretty sure HVAC doesn't fix itself so stupid question). I get a referral from a friend for a tech that does free estimates so he comes out the same day. He's not part of Sears in network so I get the information for him so he can be after he evaluated my problem. After he tells me the magnitude of the problem I call Sears and tell them my claim is in more depth and the representative... More...
    (Repair Services)
    CallmeE's Picture   CallmeE    0 Comments   Comments
  • Lousy Customer Service



    We called in to Sears Home Services initially in July 2015 to have our washing machine fixed. It leaked water causing rotted floors, that we are still trying to get done, but our insurance company has been waiting on a quote from the technician. At first, we paid the fee for a technician to come and paid about $90 for a 2 years warranty. The technician placed an order on a part that took two weeks to get fixed. We called a day later, just to find out our service call was cancelled. They had to put in a new service call. The next booking we had was on August 11, to which a new technician... More...
    (Repair Services)
    Dave2015's Picture   Dave2015    0 Comments   Comments
  • HVAC central air conditoner unit under warranty Kenmore/Sears



    I had a complete AC and furnace system done by Sears four years ago, parts are under warranty for five years, broke down, called service, they wanted $589.49 for labor to repace compressor and capacitor, I paid $69. for service call tech. ID# 0937599 who tried to say no one would do it cheaper but a second licensed contractor agreed to do the labor for $425. I have made 5 phone calls to Sears to try to get the two parts covered by the otherwise worthless warranty including to a supervisor "Billy" ID # 571471 and no one can help me. Parts dept. says tech. must order parts, I have... More...
    (Home Improvement)
    micheletitus's Picture   micheletitus    0 Comments   Comments
  • No Response, No Refund



    I had a technician come out, diagnose a need for expensive parts, order them, and they arrived in a few days. So far, so good. But it would be weeks before they could come back to repair our refrigerator. Meanwhile we found a local man who fixed it without needing the parts. We returned the parts and were promised a refund. That was months ago and still no refund. Repeated calls result in repeated promises to either call me (first few promises) or email with a resolution. Within 24 hours. No calls or emails have come in. What does it take to get action from these people? More...
    (Repair Services)
    chafields's Picture   chafields    0 Comments   Comments
  • sears siding problems



    In 2012 sears did my siding, sales man talked me into a color I did not want I ask for white, he showed me another color looked to me like had yellow in it, I told him I did not like yellow, oh this does not have yellow in it and will look good with your brick well that what I got it, and have been very unhappy with it, my bushes on the front they said is why it looks green around the top of the house nothing they could do about it, I still got my pictures of it, also just had to change my back door out and they way they did my siding you cant even redo the door, who in the world puts... More...
    (Interior Design, Home Repairs - Sponsored by SEARS)
    TRAski3564's Picture   TRAski3564    0 Comments   Comments
  • Sears Broken Washing Machine



    I am extremely disappointed with Sears Home Repair services! I am demanding a full refund of the money I spent on my service call. On April 6 we had a service call concerning our GE washer, purchased from Sears. The service tech misdiagnosed the problem and gave an estimate of over $750 for the repair which I naturally refused. I had an independent service repair service come out and confirm that the problem was a broken mount on the inner basket and that it was covered 100% by warranty. He could not do the job since he was not GE certified. I called you guys back and had another... More...
    (Repair Services)
    robert61's Picture   robert61    0 Comments   Comments
  • GE fridge, ice maker leaking, ice dispenser broken by repairman



    I'd always had good luck with repairmen from Sears in the past, so I bought their Home Warranty. In late January I called because I had ice dripping down the inside wall of my freezer. A repairman came five days later and said the ice chute wasn't working properly. I doubted this was the cause for all that dripping but the part was ordered and installed a week later. The new ice chute door stuck open. The contractor came out three days later and lubed it. It worked for a while. Meanwhile I still had water dripping inside my freezer. I let it continue to do so for a while... More...
    (Repair Services)
    winterbanyan's Picture   winterbanyan    1 Comments   Comments
  • Pathetic Service



    I recently purchased a riding lawnmower for Sears...and was assured that it would be fully operational when delivered (and that any questions I might have about its operation would be answered). The delivery team basically dumped it on my doorstep. Parts were not properly installed, etc. When the delivery service called 30 minutes later to ensure my satisfaction, I told them I was quite dissatisfied. Their response: "I'm sorry...goodbye." I've just spent 45 minutes on the phone talking to different people within Sears Customer Service -- none of whom seemed capable... More...
    (Delivery Services)
    pd2think's Picture   pd2think    0 Comments   Comments
  • Sears Replacement Window Warranty



    In 1991 Sears replaced the windows in my house with energy efficient "lifetime" warranty windows. We have recently encountered some problems with some of the windows. I have the original paperwork which states the warranty documentation will be mailed after installation. I cannot locate the documentation and think it likely I never received it. Sears refuses to honor the warranty and will not even send a representative to look at the problem unless I agree to pay a $100 fee. More...
    (Home Improvement)
    RickE's Picture   RickE    0 Comments   Comments
  • Washer Repair and Service Very Very Bad



    I purchased an LG WT1101CW from sears in March of 2013 with an extended warranty (till 2018). After getting an error message on the machine, I called the service line who tried to trouble shoot it over the phone to no avail. They then scheduled a service appoint for approximately a week and a half out (which was this morning). The technician came out, replaced a part, said it was working and left. The very first load of laundry I started after he left I received the same error message. I promptly called the service tech at the number he called from this morning and left a message, and then... More...
    (Repair Services)
    kellypearce78's Picture   kellypearce78    0 Comments   Comments
  • Sears broken dryer



    Called to have my dryer fixed, took a week to get somebody, came out replaced the heating element, spent over $100 for something that took maybe 15 minutes. This was after waiting all day when I was told 8 to 12 then it changed to 2 to 5 pm and he showed up right at 5 pm. well it worked for 2 days and broke again, called again, was told nobody could come for another week. Upset so I called and finally got the same guy to come out on the same week on Saturday, was told I would receive a call about time and it would be early morning. I waited and waited all day nothing and finally at about... More...
    (Repair Services)
    creeljeff1982's Picture   creeljeff1982    0 Comments   Comments
  • SEARS GARAGE DOOR



    JOE FROM SEARS WAS A TOTAL DISAPPOINTMENT AS WAS SEARS $75 GUARANTEE "REPAIRED" OUR GARAGE DOOR OPENER WAS REPLACED WITH A REFURBISHED OPENER - NO GUARANTEE (UNDERSTOOD) - BUT THE FACT THAT AFTER TWO DAYS IT STOPPED WORKING AND WE NEEDED TO HAVE JOE COME BACK TO REPAIR ONCE AGAIN WAS A MAJOR HEADACHE. WE UNDERSTOOD THAT THE OPENER WAS NOT GUARANTEED BUT JOE GAVE US THE RUN AROUND THE DAY HE WAS TO SHOW AND TOLD ME THAT HIS WIFE SAID "THEY SIGNED SAYING THEY UNDERSTOOD THERE WAS NOT GUARANTEE WHY ARE WE GOING BACK?" REALLY UPSET ME. JOE THEN TALKED TO MY HUSBAND AND... More...
    (Home Improvement)
    NMMEZ's Picture   NMMEZ    0 Comments   Comments
  • Brand New snow Blower metal pin broke



    This is the worst place to send your BRAND NEW CRAFTSMAN Snow Blower to be fixed. First I am told by Sears in Lake Zurich that it isnt new because it was purchased thirty days prior so it wasnt new anymore regaurdless of it only being used once. They offered NO assistance at all and they are the ones that put it together. I had a son in law take it to Vernon hills and he was told would take 6 weeks to get fixed... UNREAL !! Called a week ago thursday and he was told was in route to Vernon hills that we would recieve a phone call ... Needless to say I have not recieved a call and here I sit... More...
    (Miscellaneous)
    donnaham6's Picture   donnaham6    0 Comments   Comments
  • A week without heat



    And we have the repair agreement. Waited two days for the appointment, the guy came out and "fixed" the issue. It worked for maybe 15 minutes. I spent the next 3 hours calling sears to have someone else come out and fix it and getting no calls back and nothing. Finally I was able to get an appointment, again, that is me calling THEM, nothing from sears. The appointment was for FIVE DAYS LATER. Still no heat, hoping against hope that this time they fix it, the forecast say -20 degree temps next week. My parents did business with sears for 50 years. When this service... More...
    (Interior Design, Home Repairs - Sponsored by SEARS)
    laloo's Picture   laloo    0 Comments   Comments
  • Furnace repair extortion



    Our heating broke down a few days before Christmas, I was having trouble getting an engineer to come but Sears had an appointment. The Engineer came the next day, he identified the problem as the inducer motor and said the part was $1300 so it would be around $1500 with labor. He tried to get me to pay $1400 for an appointment 2 weeks later. I declined as it seemed high and was a long wait. When he left I googled the part - it was around $200. Either he made a mistake or he was trying to con me. I've since had it fixed for $400 including Labor (& didn't wait 2 weeks!).... More...
    (Repair Services)
  • Furnace Extortion



    Our heating broke down a few days before Christmas, I was having trouble getting an engineer to come but Sears had an appointment. The Engineer came the next day, he identified the problem as the inducer motor and said the part was $1300 so it would be around $1500 with labor. He tried to get me to pay $1400 for an appointment 2 weeks later. I declined as it seemed high and was a long wait. When he left I googled the part - it was around $200. Either he made a mistake or he was trying to con me. I've since had it fixed for $400 including Labor (& didn't wait 2 weeks).... More...
    (Repair Services)
    apatel64's Picture   apatel64    0 Comments   Comments
  • AVOID at all cost!!!!



    Wahing machine would not spin, called sears home service they came out and said it needed a new panel. Came out a week later. After he left washer had to be shut off striaght away due to burning rubber! came back out a week later and said needed 2 more parts and he NO-SHOWED for the appt he told me. Came back a week later put the 2 parts in and TADAH still not working!!! So, not only did sears break my machine now using laundrette, time from work missed and they r scheduled in a weeks time to come out AGAIN! customer service reps terrible. complained to BBB and anywhere else I can so people... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    debbie38's Picture   debbie38    0 Comments   Comments
  • Sears Broken Washer Machine



    Called Sears 3 weeks ago to service my WASHER MACHINE. Have a Contract with ,them. Yesterday, Monday, received a phone call to confirm my appointment on Tuesday. Tuesday got a call from sears they could not make it to my home for services. When I called Sears I was told they could not get here until Monday. Also was told that the service men are not in the area but only on Mondays and Thursdays. Plus the new date they wanted to give me was in Dec. Told them No. so they came up with Monday. Very unhappy what is the sense of having a contract. More...
    (Miscellaneous)
    jagun56's Picture   jagun56    0 Comments   Comments
  • sears ice maker repair BUYER BEWARE



    The Myth of %u201CSEARS HOME SERVICES%u201D - BUYER BEWARE! I am located in Beacon in New York State. It seems I made 3 BIG Mistakes: 1. The first was buying a KENMORE Refrigerator from SEARS. 2. The second error was, when the icemaker broke down, calling SEARS HOME SERVICES! The first available appointment was 10 days later but I said %u201COK.%u201D The day before I got two recorded messages, telling me there had to be someone there, who was over 18. I had chosen the time between 8 and 12, so I was up early on the following morning, ready. A phone call arrived shortly after 8:00... More...
    (Repair Services)
    ugotemel's Picture   ugotemel    1 Comments   Comments
  • Door nstall



    We had a patio door installed approximately four months ago. The installer s were extremely knowledgeable and did a very good job on the install. Also the installers after service was very good. Therein lies part of the problem. 1. The doors did not seal at the bottom, there was a half inch gap at the bottom where the doors meet lots of sunshine and air leakage. The installer said that he has to go back all of the time to repair the gap. Additionally since it is a double door (both doors open and close there is a knob set on each door, one set being a a dummy set) the knob sets are not even... More...
    (Home Improvement)
    unhappyguy's Picture   unhappyguy    0 Comments   Comments
  • Sears how many trips does it take to fix an ice maker?



    Sears has been completely disappointing in their repair services of late. I have now wasted three Saturday's for them to "diagnose" the problem with my icemaker not producing ice. Last week I waited half the day for them to be a no show. When I called I was told they had tried to squeeze us in the day before but couldn't so they dropped us from the list (WITHOUT informing us). A customer service rep was extremely unemotional in his "we will just have to schedule in another week" responses like an automaton. How about you admit you screw up constantly and own up... More...
    (Repair Services)
    boca33428's Picture   boca33428    0 Comments   Comments
  • Sears Fridge Repair



    Called for repair on a 2 year old fridge. Said they were giving me a emergency call as we have no other fridge. Set up for Friday July 4th 2014. Stayed home all day and even called at 1:00 in the afternoon to make sure that someone was coming. Please they have until 8:00 pm to get there. Guess what no show. When I called back, that night they said that in the afternoon someone had rescheduled me to July 16th. Who is paying for time off work? Who is going to fix the fridge. Oh no fridge for 2 plus weeks and NO PHONE CALL to let me know that they had rescheduled. The 16th I called... More...
    (Repair Services)
    Boundy's Picture   Boundy    0 Comments   Comments
  • Extremely Poor Service



    The service we have received with Sears so far on this purchase and installation has been atrocious from the beginning and it's only getting worse. 1. After signing the papers, it took 2 weeks for an appointment to be set. The salesman said they had tried to call, but Caller ID tells a different story and there was not a single message left. I had to email the salesman several times before I got the appointment set. 2. The installation occurred on 7/14/14 (two weeks ago) and on Friday 7/25 the air conditioner quit working. 3. I called on Friday 7/25 and was told that I... More...
    (Home Improvement)
    pstotler's Picture   pstotler    0 Comments   Comments
  • LG FRIDGE 3 DOOR STAINLESS STEEL



    MY second lg fridge , from sears the first on was bought back by sears due to the complaints I sent to the electrical safety board , which lights stayed on inside the fridge and burned all the interior , after a year of fighting with sears they finally gave us a new fridge , but it had to be an lg ( which I didn't want) anyways another lg fridge was delivered , sears delivery smashed up the wall when bringing in new fridge , this new lg piece of crap has given me problems since delivery date . The door seals... More...
    (Repair Services)
  • Sears Fridge Repair



    Perhaps this might be an avenue of communication through which Sears can respond appropriately. I have a refrigerator that has been a doorstop in the kitchen for a month. Three service call appointments and continued mess ups from Sears and disregard for their customer, and we are still without a working fridge. We lost all of our food, 2.5 days of work thus far, and have incurred incredible expenses by being forced to eat out instead of having healthy food in the house. No one, despite the number of attempts to escalate, seems to care that Sears sold a defective product and can not... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Klashmore4's Picture   Klashmore4    0 Comments   Comments
  • Central AC systems



    Called Sears to send AC tech to replace a seized blower motor, Down at Lake Sinclair on Blue Gill Rd, in Putnam County, The Sears AC tech came squirted a little oil on the bearings of the old worn out blower motor Charged my 87 yr old Dad whom he thought he was doing the work for $296.74 and left, 2 hours later the motor seized and burned up filling the house with smoke. My Dad turned the power off and called Sears to send the AC tech back, and he called the bank and stopped payment on the 296.74 check. The guy came back and seeing he couldn't squirt anything on it to do the repair he... More...
    (Home Improvement)
    TomReavis's Picture   TomReavis    0 Comments   Comments

sears home services Reviews By Product

 

sears home services Comments


Searshomeservices says: (4 months ago)
 0
help me to resolve the repair on my range. they disqualfied it because we took the stove outside because of the potential fire danger as the oven overheated. I offer to bring it inside and they said no. I have been paying for almost two years and paid $60 dollars yesterday for no service. I have a range that I cannot use. therion93@earthlink.net Yoland Trevino



barmik says: (3 years ago)
 0
I think the today's Sears is not what use to be.More I deal with customer service ,which everything by the way is in Philippines ( what the shame our citizen looking for jobs )) is mostly not done.I wait for dishwasher service from August 2014. Repairman came, if I'm not mistaken three or four times.Ordered parts twice ,and so far nothing is done. Beside this shitty service I think I shop at Sears twice.FIRST AND THE LAST TIME. (never again) .Now is the middle of November and still waiting



jhencken says: (4 years ago)
 0
I had a refrigerator repair yesterday. The technician was competent and all went well, AFAIK.
My complaint is about the cost. The labor charge was $200 to install a $20 part, and the total time from when he entered the house to when he left was 30 minutes. That's $400 an hour! Even if there were a one-hour minimum, that's $200/hour. TOO MUCH! I have 40 years of clinical experience as a therapist and Blue Cross reimburses me $88/hour.



burkjb says: (5 years ago)
 +1
Unacceptable customer service.
I purchased a service contract for my KitchenAid dishwasher and was told that a service technician would be at my home between 1 and 5. I called them back at 4 and was told someone would be there at 5. I called back at 5 and was told someone might be here about 7 because there were 3 people ahead of me but couldn't guarantee it. I asked to speak to a supervisor with no luck. The people I were dealing with sounded like they were all from the Philippines and was difficult to understand. I cancelled the contract the same day and will never use Sears again for anything. I will discourage anyone from using sears.



eshjem says: (5 years ago)
 0
beware of sears. i had them come saturday which they were late and when the tech came he said without turning on my central ac that i had no freeon and it was goign to be 650 bucks. i told him to forget it. my oil company came today and had freeon in it and checked my whole system out and put in 1 1/2 tons of free on and total cost 250 . todays tech stated how can sears do a ac check without the system being on. the sears guy did a temp check without the system on. i will never use sears agaim. they were good years ago something has changed. they are ripping people off beware consumers




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