sears home services Reviews and Complaints

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sears home services Reviews

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  • Washing machine not draining



    Called Sears on Saturday due to recurring error code on washer and washer not draining. Was given an appointment for 1:00 the following Tuesday. Tuesday comes and around 3:00 haven't heard from them so I call and find out it's a 1:00-5:00 window. At 4:00 someone calls to tell me service tech will not arrive until after 5:00 PM. Okay. Several more phone calls from Sears and tech finally arrives at 7 PM. He looks up code, says it needs a new pump which he has in his truck. Installs said pump and is done and out the door by exactly 8:00 PM. He said he did a test run and it... More...
    (Miscellaneous)
    LisaN's Picture   LisaN    0 Comments   Comments

  • Sears Service Smart Agreement on Whirlpool refrigerator



    Called Sears to have our side-by-side refrigerator serviced in October 2013. They suggested we go with a "Service Smart" agreement which would limit our out-of-pocket costs if the fix weren't simple or took more than one service call. Also would give us a year of additional warranty and if they couldn't fix, they would give us a $500 Sears credit toward a replacement refrigerator. Sounds reasonable so we went for it. First call, the technician said we needed a new control board and he would order it and return after we received it. The board came fast, but the... More...
    (Repair Services)
    NGaMountaineer's Picture   NGaMountaineer    0 Comments   Comments

  • Worst service. EVER.



    Sears Home Services is the worst company I have ever used. EVER. - Kenmore Washer On February 5 a technician arrived at my home to fix my washer. It needed a new actuator, it was replaced and I was excited to finally do laundry again. After one load, the drum became off balance and a suspension rod was out of place. The following is what I have had to deal with... February 5: Called Sears and explained after one load of laundry the machine broke again. Phone representative told me earliest appointment would be February 11 even though the technician had worked on my washer that day. Sears... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    JH34's Picture   JH34    0 Comments   Comments

  • Sears Home Services is the worst company I have ever used. EVER.



    On February 5 a technician arrived at my home to fix my washer. It needed a new actuator, it was replaced and I was excited to finally do laundry again. After one load, the drum became off balance and a suspension rod was out of place. The following is what I have had to deal with... February 5: Called Sears and explained after one load of laundry the machine broke again. Phone representative told me earliest appointment would be February 11 even though the technician had worked on my washer that day. Sears wouldn't send technician back or the following day! I had to wait 6 days. The... More...
    (Dry Cleaning, Laundry)
    JH34's Picture   JH34    0 Comments   Comments

  • Sears appliance service sucks!



    We have had Sears service contracts on several appliance for years and their service keeps getting worse. On the most recent visit the technician told me he works for a group Sears outsources the work to. That might be ok except the same washer just failed again and the best they can do is send someone out in 2 1/2 weeks. We have a three year old dishwasher that had an electronic part fail. it took them at least three months to get the right part. After about two months and a couple visits we gave up and called a local dealer who fixed it within a couple days. Sure enough a month later... More...
    (Repair Services)
    CKinSJ's Picture   CKinSJ    0 Comments   Comments

  • Sears broken dishwasher and NO CALL NO SHOW technician



    My Samsung dishwasher gave off an "OE" error and would no longer run. I purchased the item from Sears in July of 2012 for about $1,000 out the door. I called Sears and my service appointment was scheduled for 8:00am to 12:00pm on 12/31/13. The item was no longer under warranty. I called Sears all day long and never received a call from the technician (ID #0025239). I spoke with several people who were no doubt outside of the U.S. I was conned into spending $250 for an extended warranty on my Samsung dishwasher, which conked out only 1 1/2 years after installation. So here I... More...
    (Repair Services)
    slmccrossin's Picture   slmccrossin    0 Comments   Comments

  • BE AWARE OF FRAUD !!!



    Sears Home Services person came to my house to sign a contract to install humidifier. He also took a credit card number to be charged after the service was completed. Two days later the same agent informed me that the company was in receivership and the contract will not be fulfilled. They still charged my credit card for the service. Now the agent phone and email is out of service and SEARS only gives me a phone number to call, which is automated message telling me that the company is out of service. NO MORE SEARS FOR ME !!! More...
    (Home Improvement)
    vojtech's Picture   vojtech    0 Comments   Comments

  • Sears Home Services Freezer Malfunction



    This review has been resolved or replied to by this company. After paying $600 to cover my freezer, fridge, and range, Sears won't come out for a week to repair my freezer. The control panel has gone out and they cannot say whether it will continue to keep the food frozen during that time. They will pay for part of the food if it stops working completely but the freezer would be ruined. They refuse to let me speak with a supervisor about possibly coming out at an earlier date. They placed us on hold and then conveniently disconnected us. After reading all the complaints about no-shows for appointments, I am quite concerned by their... More...
    (Repair Services)
    ksnomoresears's Picture   ksnomoresears    1 Comments   Comments

  • Sears Home Services Cabinet Refacing



    Sears Charged us $13,000 with countertops to reface our small kitchen. thout confirming with us making it difficult to get the job started. The work appeared good and we signed off as satisfied. Within a short period of time two of the cabinet doors started to come off. One cabinet didn't have enough screws to hold the door in place and nearly hit m in the head.Multiple calls were placed to customer service to get the job completed correctly. They put us off, were rude and didn't seem to understand the problem. This was in 9/12 and we wanted them to honor the warranty. So far... More...
    (Home Improvement)
    MaryPike1308's Picture   MaryPike1308    1 Comments   Comments

  • sears gas furnace that was installed and lasted one week



    I had sears come in and install a new 6400 dollar furnace but after 1 week it stopped working and it was leaking gas so I call sears service and this is were the night mare starts, after talking to 14 different people and 5 days later I stile have a broken furnace sears is telling me that the company they sub contracted to put my furnace in has to look at it and there 12 hours away so in the mean time I guess my family don't need heat in sears eyes,this is the worst company I have ever dealt with and they will never again get any money from me More...
    (Home Improvement)
    race14chad's Picture   race14chad    0 Comments   Comments

  • Sears Home Pro Boston



    August 23: In home consultation on entry door replacement. Ordered entry doors. (Also ordered roof replacement, which has been completed.) On September 13, having heard nothing about, I called the district office number I had been given and left a message. On September 16, I was contacted, regarding the roof project, which was completed Sept 19-19. On October 3, I still hadn%u2019t heard anything about the doors, I tried to get in touch with Michelle Hobbes (Project Coordinator for both projects) by phone several times. Calls were not returned, but I finally got through to her. At first... More...
    (Home Improvement)
    ladyangst's Picture   ladyangst    0 Comments   Comments

  • Poor Water Heater Service & Unauthorized Credit Card Charges



    In July and August 2013, my wife and I spent approximately 15-20 hours on phone calls, working with Sears technicians at the house, and driving to multiple Sears locations attempting to resolve a problem with our new water heater. Sears Home Services spent about 8 hours with 2 technicians and $972.31 on new parts before we finally convinced them (after hours of effort) to just replace the water heater. Despite being promised that the new water heater would be installed the next day, we had to call back on that day only to find out that the installation date had been changed to over 2 weeks... More...
    (Home Improvement)
    JayHurt's Picture   JayHurt    0 Comments   Comments

  • Sear Home Service repair



    We purchased a Samsung Dryer Model DV405GTPASU / with extended warranty from Sears in Galesburg, Illinois less than 1 year ago. On September 3, I called to schedule a service call because it began making a terrible noise an would not turn. It took until the 17th of September to have a tech arrive at the house tell us he could not fix it and order the parts. We were told to call and reschedule when the parts arrived. we did and the Tech arrived today the 7th of October. He just left & my dryer is still not working because the wrong parts were ordered and we need a new motor because the... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    cathykomatina's Picture   cathykomatina    1 Comments   Comments

  • Sears Installation water heater



    Our 7 year old Sears water heater cracked 2 days ago. We were forced to shut off the water to the house because the intake valve was also shot (which Sears had installed when they installed the water heater) and it continued to leak unless we shut off the main valve to the house. We immediately called Sears to have someone come to repair or replace it. No one responded and after several calls the next day, a repair person finally came at 4 pm the next day. After paying him $89.00 said the water heater was cracked and needed to be replaced. We immediately called Sears to schedule the... More...
    (Repair Services)
    wrongedbysears's Picture   wrongedbysears    0 Comments   Comments

  • Sears Home Services



    Not satisfied at all with Sears Home Services. Tried to get them to come out for an estimate on a Saturday. First phone call, they gave me available times that day and a lead number. I called back the same day, gave the rep my lead number, and she said the appt. was scheduled and gave me the time. She then said that I would be emailed a photo of the person who was coming, the night before the appt. No further action required, right? Wrong! After days of them calling my phone and not leaving a message, I call on Sat morning to make sure the guy is coming and they say oh, well, since you... More...
    (Home Improvement)
    LT101's Picture   LT101    0 Comments   Comments

  • Frigidaire Electric Dryer Needed to Be Repaired



    I scheduled an appointment for a Sears technician to come to my home on September 5, 2013 in the afternoone to repair my electric dryer. The guy showed up and spent a few minutes checking it out. Afterwards, he told me that I need a belt & a door/lid switch but that he would have to order the switch & would return a week later, September 12th to install both. He asked for a deposit of $173.27 so I wrote a check. On September 12, 2013 in the afternoon, I still had not heard from Sears Home Services or the technician & was waiting on him. I called & they told me that he was... More...
    (Repair Services)
    galex013's Picture   galex013    0 Comments   Comments

  • Dryer duct cleaning



    Sears is the worse company ever. I do not even know how they are in business. The hassles I have experienced have set me back two weeks and still no service. First, i call to get an appointment i'm scheduled for "next Saturday", okay great. Friday cones i get a confirmation call, great. Saturday comes no call and no show - I call them 2hours before the window closes they say you are next. I call them after the window closed they say you were called to reschedule, they left a voicemail -- no call, no voicemail. I reschedule to their recommended date, a week day and the morning... More...
    (Dry Cleaning, Laundry)
    Lah2013's Picture   Lah2013    0 Comments   Comments

  • Garage Doors: BUYER BEWARE!!



    Where do I start with this nightmare. My wife called Sears to have two replacement garage doors installed at our 85 year old home. The salesman showed up on time and he and my wife came to an agreement and we signed the invoice. That was the beginning of the worst service nightmare I've ever experienced. . . . and I'm in the service industry. Two weeks later Sears was scheduled to come and install the new garage doors. When they showed up they had the wrong size doors and we were told we would have to wait another two weeks for the "correct" doors to be re-ordered. Two... More...
    (Home Improvement)
    mrjay's Picture   mrjay    0 Comments   Comments

  • Bad service on treadmill



    We always service our treadmill with Sears, however this time was the first time that the service was not covered by the extended warranty. The tech stayed in our house no more that 15 min and the only thing he did was to adjust the belt with an Allen wrench. He charged us $220. The "repair" last 3 days, after that was impossible (very dangerous) to use it. We were ready to buy a new one, but we decided first to take a look in YouTube, just in case. Bottom line, we repair the treadmill in few minutes (the belt from the engine was completely loose). So far It has been working great... More...
    (Repair Services)
    oliva's Picture   oliva    0 Comments   Comments

  • Freezer Repair



    Had a horrible experience with Sears Home Repair services. I have a Sears protection plan for my Frigidaire Chest Freezer. A few days after I purchased the protection plan, my temperature alarm started going off for no reason, even though the freezer is functioning properly. I called Sears service, and waited 10 days for someone to come to the house, they did, told me they had to order a part, and re-scheduled me for another 2 weeks out. The technician came back and replaced the part, but less than 10 minutes after he left, the alarm started going off again. I called their... More...
    (Repair Services)
    Ferraro41's Picture   Ferraro41    Read The Conversation   Read The Conversation

  • Horrible repair service



    Had a horrible experience with Sears Home Repair services. I have a Sears protection plan for my Frigidaire Chest Freezer. A few days after I purchased the protection plan, my temperature alarm started going off for no reason, even though the freezer is functioning properly. I called Sears service, and waited 10 days for someone to come to the house, they did, told me they had to order a part, and re-scheduled me for another 2 weeks out. The technician came back and replaced the part, but less than 10 minutes after he left, the alarm started going off again. I called their... More...
    (Repair Services)
    Ferraro41's Picture   Ferraro41    0 Comments   Comments

  • Electric dryer service call



    In the last week we had two scheduled repair visits, each consisting of a 4 hour window. No one showed up for either visit and no one from Sears called us. So we waited a total of 8 hours but still no technician. Each time I called Sears afterward to address the lack of service & both times I was put5 on hold by the agent, waited over 30 minutes, but no one ever returned to resume my call. Completely unreliable customer service. More...
    (Repair Services)
    Enealy's Picture   Enealy    0 Comments   Comments

  • Air Conditioning



    Air conditioner was replaced in 2012, 11 months later it stopped. Service called and they said it was not their problem and left. I call 7 times over 3 weeks but never had a tech call back. I got another company to fix it. It cost me $250.00. The original install was done incorrectly obviously because it has worked fine since. The 24v line had shorted out the transformer. The corporate office (case 1521531) tried to turf it off again to another department when I called. By this time I am fed up with the poor service and gave up. More...
    (Repair Services)
    gbasile's Picture   gbasile    Read The Conversation   Read The Conversation

  • Horrible Experience



    A lawn tractor was delivered without a key. The national service center said it would take 7 to 10 days to get a key, but the shipping company had one sent. But the tractor wouldn't start. A technician suggested that the new battery was dead. It was...but importantly, it would not take a charge. The national service center said it would send a technician with a battery in a week. The local Sears was unreachable. Unacceptable. Calls to the local Sears were futile. No one to answer and no one called back to respond to messages. I'm sending to tractor and bumper back, cancelling the... More...
    (Home Improvement)
    rockybla's Picture   rockybla    0 Comments   Comments

  • Washer Repair



    When you first call Sears Home Repair, you feel like a valued customer – they seem so nice and accommodating. But that’s about where it ends. In May 2013, our washing machine stopped draining and was giving an error code. We called Sears to schedule an appointment. 3 days later was the next available appointment; but we decided to go ahead with it figuring that the long wait time was due to Memorial Day holiday. On the day of the appointment, we waited and waited and waited. We were given the window of 8am to 5pm which meant that my husband had to take an ENTIRE day of... More...
    (Repair Services)
    frustatedinGA's Picture   frustatedinGA    Read The Conversation   Read The Conversation

  • Sears home delivery and customer service



    Please NEVER buy anything from Sears! I had a terrible experience. The man that delivered my washing machine caused a water leak in my laundry room. They did nothing about it. He also ripped up my existing dryer duct and vent. I was unable to use my appliances and water was leaking until I was able to contact a plumber. I waited on hold constantly on the phone, was disconnected multiple times, and given the run around. A different delivery man came the next day to install a new dryer duct and didn't know how to do it! I continuously demanded to speak with a manager, but was never... More...
    (Delivery Services)
    Poorservice's Picture   Poorservice    1 Comments   Comments

  • Sears Washing Machine repair



    Our Kenmore washing machine was malfuncitoning so I called Sears. The first time the repair person came it could not be fixed because of a part. Waited 5 days because of a part and the weekend. The next visit was an installation of the part and a successful diagnositic test without clothes. The machine did not run with clothes. The next appointment was 1 week away. Spent hours on hold waiting to talk to managers. Extremely frustrating. More...
    (Repair Services)
    mariannemcd's Picture   mariannemcd    1 Comments   Comments

  • Sears home services survey emails



    I have gotten 2 emails to fill out a survey about my experience, 1 each after a repair technican came. The 1st one I didn't fill out since parts were needed & my fridge still didn't work. But yet, I still get an email thanking me for my extremely satisfied rating. There was a link to change my response which I did because I was not extremely satisfied on getting an email about a survey I did not fill. The 2nd appointment came & my fridge was finally fixed & I received an email to complete a survey & I did. I was not happy with the phone customer support. I... More...
    (Repair Services)
    My99cents's Picture   My99cents    2 Comments   Comments

  • HORRIBLE floor installation



    My mother paid a lot of money to have the floor in her entire house done with ceramic tile and carpet. It has been a nightmare. It was supposed to be a four day job and it is going on six weeks now. The ceramic tile was installed horribly. Very uneven. It couldn't even be walked on without stubbing your toe! Ridiculous. The installer (who barely spoke English) said that leveling the tile wasn't included. Wow. The carpet was already coming up in the corners the day after it was installed. Seriously!? After a lot of calls and trouble a new installer came and looked at the job and... More...
    (Home Improvement)
    Jory's Picture   Jory    0 Comments   Comments

  • Kitchen Renovation



    This was the worst experience ever!!! Today is 5/17/13 and it's been three weeks since I've had a fully functional kitchen. They did a decent job on the cabinets BUT no drawers yet, and a very shabby electrical job. Customer service is really bad after you sign a contract, I've been emailing every day and now I'm not getting any response. They were so responsive before getting the business, they came to my house with this fluffy story about how they value their reputation, blah, blah, blah and now I have a bunch of their material sitting in my dining room and in... More...
    (Home Improvement)
    shalened's Picture   shalened    Read The Conversation   Read The Conversation

  • New AC unit installed



    This ticket has been resolved or replied to by this company. Sears Home services installed a new unit at my home in Columbia SC on April 26, 2013. The inspector from South Carolina codes and inspections came out on 4/29 for the check and said that the breaker was too high for the system 50 Amp it needed to have a 20-30 amp. My reference number is 15366322. Everything about this service installation was below any standard I would have thought Sears would provide. No one ever responds, you can call them at their office they acknowedge the message but never returned the call. This is the worst group I have seen.I may just have this reinstalled by... More...
    (Home Improvement)
    tjm4809's Picture   tjm4809    Read The Conversation   Read The Conversation

  • RIDICULOUS!! Brand NEW Washer Leaks....and guess what happens!!!



    We bought a brand new Kenmore Elite washer and dryer 1.5 months ago. This past Sunday (4 days ago) the washer began to leak from the back and the bottom, leaving our entire floor soaked. After calling Sears Home Services that evening, they scheduled their technician to come out at their "earliest possible appointment" which happened to be four days later. The technician showed up 1.5 hours after the appointment was scheduled for. I explained what had happened and where the water was coming from. When he was looking at the machine, he took the back little piece of and the top.... More...
    (Repair Services)
    kristindprice's Picture   kristindprice    1 Comments   Comments

  • Abusive and deceptive



    Dear Customer, please wait while we connect you to a Sears Blue Service Crew member to assist you Connected to Matthew Peterson Matthew Peterson : Thank you for choosing Sears. My name is Matthew. How may I assist you? You : I asked for the technician that came to my house this morning to come back. tech#427237 Matthew Peterson : Hello there, good morning! Matthew Peterson : I will be glad to check your file for your appointment details. Matthew Peterson : In order to assist you better, may I have your phone number beginning with the area code along with your... More...
    (Repair Services)
    COFFEECOUNTYJIM's Picture   COFFEECOUNTYJIM    Read The Conversation   Read The Conversation

  • Worthless Repair Service



    My Kenmore Elite Range has been out for a month. Your repair team seems to have no clue how to find the problem. First visit result was wrong part identified. That wasted three weeks. Second visit had the right damaged part but not the reason the board was blown out. Third visit replaced the bad board which promptly blew out again because the problem had never been id'd. The best they can do is recommend a raft of new parts that cost over a thousand dollars and they still haven't found the problem. Their solution is give up on a two year old "Kenmore Elite" range. I... More...
    (Repair Services)
    nnhall's Picture   nnhall    Read The Conversation   Read The Conversation

  • Blind leading the Blind



    I made 5 major purchases from Sears. Among them a Kenmore Elite Induction Range. Range went dead with a "pop" one month ago. First "troubleshooting" session (one week later) identified a part that was NOT the problem (while using top element there was a pop and the whole unit shut down). It was NOT the control unit. 2nd attempt (another two weeks later) I showed a burn mark on the back cover opposite the largest circuit board which was toasted and obviously NG. Tech "express ordered" that board. Another week later a tech installs new board which immediately... More...
    (Repair Services)
    nnhall's Picture   nnhall    0 Comments   Comments

  • Sears home repair-dryer repair beware!



    Please save yourself the hassle. I thought with the name Sears, they would be reliable and competent. They are the complete opposite. Our dryer wasn't drying the loads completely, so the first service guy came out and said there was a problem with the flame. So, 2 weeks later the parts were delivered and another service guy came out. He took the entire dryer apart and "worked" on it for about 2 hours only to tell me that the parts that were ordered were wrong. He told me he had to order the new parts which would take another 2 weeks. In the meantime, the dryer is now rattling... More...
    (Home Improvement)
    Jav1223's Picture   Jav1223    1 Comments   Comments

  • Sears Home Repair



    Worst EVER....washer broke came to repair, ordered parts, 2 weeks later they were wrong parts but they installed them anyhow, never even tried it before they left, that evening I went to do a load of laundry and it was like an animal was trying to get out, the drum didn't fit, that night put on hold over 3 1/2 hours on one phone line and gave the up, another phone line was disconnected twice, rescheduled, another 2 weeks wait for someone to come and tell us it was the wrong parts, they ordered, another 2 weeks before someone can come and fix it. Then the dryer goes, keep in mind these... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    cassielunar's Picture   cassielunar    1 Comments   Comments

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jhencken says: (5 months ago)
 0
I had a refrigerator repair yesterday. The technician was competent and all went well, AFAIK.
My complaint is about the cost. The labor charge was $200 to install a $20 part, and the total time from when he entered the house to when he left was 30 minutes. That's $400 an hour! Even if there were a one-hour minimum, that's $200/hour. TOO MUCH! I have 40 years of clinical experience as a therapist and Blue Cross reimburses me $88/hour.



burkjb says: (1 year ago)
 0
Unacceptable customer service.
I purchased a service contract for my KitchenAid dishwasher and was told that a service technician would be at my home between 1 and 5. I called them back at 4 and was told someone would be there at 5. I called back at 5 and was told someone might be here about 7 because there were 3 people ahead of me but couldn't guarantee it. I asked to speak to a supervisor with no luck. The people I were dealing with sounded like they were all from the Philippines and was difficult to understand. I cancelled the contract the same day and will never use Sears again for anything. I will discourage anyone from using sears.



eshjem says: (2 years ago)
 0
beware of sears. i had them come saturday which they were late and when the tech came he said without turning on my central ac that i had no freeon and it was goign to be 650 bucks. i told him to forget it. my oil company came today and had freeon in it and checked my whole system out and put in 1 1/2 tons of free on and total cost 250 . todays tech stated how can sears do a ac check without the system being on. the sears guy did a temp check without the system on. i will never use sears agaim. they were good years ago something has changed. they are ripping people off beware consumers




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